Outlet General Manager - Casa Boho

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Outlet General Manager - Casa Boho

Description

Job Title: Outlet General Manager - Casa Boho
Department: Food & Beverage
Reports To: Director of Food & Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:
The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:Operational Leadership

• Ensure smooth and efficient operation of the outlet across all shifts.
• Maintain high service and hygiene standards in accordance with brand and company expectations.
• Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.
• Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

• Recruit, train, coach, and lead a diverse team of service and bar professionals.
• Conduct regular performance reviews and implement training plans for career development.
• Foster a culture of excellence, creativity, and teamwork.

• Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.
• Develop and implement marketing and promotional strategies in collaboration with Marketing and F&B leadership.
• Analyze P&L reports, implement corrective actions as needed, and maximize profitability.

• Uphold and evolve Casa Boho's identity as a vibrant, trendy, and memorable destination.
• Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.
• Drive repeat business and brand advocacy through guest engagement and local community involvement.

• Ensure compliance with local health, safety, and hygiene regulations.
• Maintain all operational SOPs, checklists, and audit documentation.
• Participate in hotel leadership meetings and interdepartmental coordination.

• Minimum 3-5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.
• Proven experience in managing both FOH and BOH operations.
• Strong knowledge of F&B trends, mixology, and restaurant technology systems.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English; knowledge of Thai or other languages is a plus.
• Degree or diploma in Hospitality Management or a related field is preferred.

• Ensure smooth and efficient operation of the outlet across all shifts.
  
• Maintain high service and hygiene standards in accordance with brand and company expectations.
  
• Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.
  
• Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.
  

• Recruit, train, coach, and lead a diverse team of service and bar professionals.
  
• Conduct regular performance reviews and implement training plans for career development.
  
• Foster a culture of excellence, creativity, and teamwork.
  

• Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.
  
• Develop and implement marketing and promotional strategies in collaboration with Marketing and F&B leadership.
  
• Analyze P&L reports, implement corrective actions as needed, and maximize profitability.
  

• Uphold and evolve Casa Boho's identity as a vibrant, trendy, and memorable destination.
  
• Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.
  
• Drive repeat business and brand advocacy through guest engagement and local community involvement.
  

• Ensure compliance with local health, safety, and hygiene regulations.
  
• Maintain all operational SOPs, checklists, and audit documentation.
  
• Participate in hotel leadership meetings and interdepartmental coordination.
  

• Minimum 3-5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.
  
• Proven experience in managing both FOH and BOH operations.
  
• Strong knowledge of F&B trends, mixology, and restaurant technology systems.
  
• Excellent leadership, communication, and interpersonal skills.
  
• Fluent in English; knowledge of Thai or other languages is a plus.
  
• Degree or diploma in Hospitality Management or a related field is preferred.