United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Sales and Marketing-PR
Location : Mt Laurel, United States
Level : Management
Posted : 30 Apr 2024
Job Role : Operations Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ95684
Employment Type: Permanent
Job Type :
Validate Through : 2024-05-29
Salary Description: Competetive Salary Offered
Description
Description
Join us for this incredible opportunity to be part of our team as an Operations Manager at Hyatt Place Mt. Laurel located in the heart of South Jersey and only 30 minutes from Philadelphia. Not only will you be part of an amazing team, but you'll get to be part of a company that has been named to the 2022 Fortune 100 Best Companies to Work For list for the ninth year in a row.
Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The Operations Manager will be responsible for supervising and leading hotel departments and oversee hotel operations as directed.
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hyatt's core values.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with corporate accounting department to oversee payroll functions.
Oversee and ensure internal audit standards are met.
Interact with the Sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Why work for Hyatt?
Free room nights, Discounted and Friends & Family Room Rates
Tuition Reimbursement
Paid Holiday's, Vacation and 2 Personal Days
Discounts at various retailers - Apple, AT&T, T-Mobile, Rental Cars and many more!
Medical, Dental and Vision Insurance (after 90 days)
Start saving for retirement with our 401k program and company match
Employee Stock Purchase Plan
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Rishi star
Mumbai, India
Awesome hotel !!