Senior Assistant Manager - Front Office (fixed term)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Senior Assistant Manager - Front Office (fixed term)

Description

At Hyatt, there's a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you'll discover a career you didn't know existed.

We have an exciting and rare opportunity for a seasoned hotelier to join our established Front Office team as a Senior Assistant Manager on a 12-month fixed term basis (maternity cover).

As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)

• Discounted accommodation for associates as well as friends and family

• Reward and recognition programs

• Learning and development opportunities

• Complimentary dry cleaning for work attire

• Discounted city parking

• The opportunity to join an international group with endless career opportunities

The Role:

As a Senior Assistant Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience. Beyond operations, you will be a part of making key business decisions that consider and influence guest satisfaction and maximising profitability.

Responsibilities Include:

• The day-to-day leadership, supervision and management of associates in the Front Office department

• Acting as a point of escalation for emergency situations and decision making in absence of Assistant Director of Rooms

• Evaluating and updating policies, procedures and standards where needed and ensuring they are followed by all team members

• Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback

• Being fully across all VIP and special request arrivals and ensuring they are blocked out and checked accordingly

• Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins

• Involvement in the recruitment process for the department, including reviewing of applicants, conducting of interviews and onboarding new starters

• Prepare and update employee roster and ensure they meet the demand of business needs

• To ensure that all departmental reports and correspondence are completed punctually and accurately

• Taking an active role in maximising profitability through effective payroll management, proactively managing costs, flexible rostering and driving upselling and inventory initiatives

Our Ideal Candidate will possess:

• Demonstrated experience as a Duty Manager in a high volume, hotel operation

• Experience working with OPERA property management system

• Excellent communication skills, with the ability to lead by example and motivate the team

• A focus on delivering exceptional customer service and resolving issues efficiently and effectively

• Ability to build and maintain strong and collaborative relationships with both internal and external stakeholders

• Strong problem-solving skills and the ability to work efficiently under pressure

• A proactive attitude with the ability to manage multiple tasks in a fast-paced environment

• An outcome driven approach to performance and results

• Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)

• A current NSW RSA and First Aid Qualification is desirable

Opportunity is calling. Join Hyatt.