United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Animation and Recreation
Location : Encinitas, United States
Level : Supervisor
Posted : 20 May 2024
Job Role : Spa Therapist
Recruiter : Hyatt Hotels
Job Ref : HOZ1717
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-17
Salary Description: Competetive Salary Offered
Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
SpaSupervisors form a professional and operational partnership with spa management. This requires a comprehensive knowledge of all spa positions and their function, and includes furthering guest relations, managing payroll, scheduling, promoting safety and sanitation, and other administrative duties.
This supervisory role supports staff development, addresses associate interests, and plays an active role in achieving a positive work environment.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Spa Supervisor
Abstract:
The Spa Supervisor will be responsible for overseeing all aspects of our spa guest experience, while focusing on Forbes standards of service. This person should demonstrate a desire to provide unprecedented levels of personalized hospitality and bespoke journeys. This role will assist in Spa Operations, where needed, while ensuring our guests needs and wants are handled with the highest level of care. This role will assist in overseeing groups and events from a Spa perspective, ensuring all moving parts are executed accordingly.
Roles & Responsibilities:
• Take lead on special projects and events to enhance our guest experience
• Follow up with guest concerns and issues, if Spa Director unavailable
• Collaborate hotel wide and celebrate special occasions with our guests
• Take ownership of local event & group bookings to ensure all requirements are met from a spa perspective
• Identify recurring challenges that prevent the quick completion of guest and Colleague requests
• Be present for VIP arrivals/departures and ensure the team is prepared and anticipating the days VIP movements.
• Update guest profiles with preferences to maintain guest likes and dislikes in order to customize future visits
• Oversight of the entire spa operation in the absence of and in partnership with the spa director
• Leading the team of support team and service providers towards a successful daily operation
• Managing guest experiences for success
• Leading by example of efficiency, service and cleanliness and sanitation for the spa front desk colleagues,
• Minor payroll responsibilities, including time edits and when Spa Director OOO - responsible for submitting colleagues payroll and commissions
• Responsible for Dataworks application- tagging, printing and creating of tickets
• Assist in weekly/monthly inventory
• Assist in restocking and ordering of Spa Merchandize and PRO back bar products
• Assistance with spa retail sales and spa incentives
• Scheduling of the support team
• Assist in hiring and training of all new Spa Concierge
• Assist in hiring and preparing training of all new spa therapists
• Work alongside Spa Director in creating and implementing on-going spa trainings, on treatments, service and team building
• Support Spa Director in execution and follow through of all spa events, group events and wellness activities
• Support Spa Director in all aspects of membership initiatives and guest member set up
• Assist in creating and maintain all training manuals, sop's and standard of service aligned with Forbes standards.
• Assist in implementing our goal based incentive program.
• Assist Spa Director where necessary to support the success of Alila Marea and Spa Alila's goals and vision.
Qualifications:
• Minimum 1 year of Spa/Guest Service Experience in a supervisory role
• Excellent verbal, written and speaking skills
• Detail-oriented with demonstrated ability to thrive in fast-paced environment
• Creative thinker who is willing to take risks
• Leader with initiative
$25/hr
Qualifications
Rishi star
Mumbai, India
Awesome hotel !!