United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Vail, United States
Level : Management
Posted : 20 May 2024
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ6257
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-17
Salary Description: Competetive Salary Offered
Description
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options,comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.We care for people so they can be their best.
The VIP Guest Experience Coordinator will provide a bespoke, high-touch and luxurious guest experience for the guests of the Luxury Collection of Vail Residences at Cascade Village, from time of booking, throughout the planning and booking stages, arrival experience and property orientation, as personal concierge contact during guest's stay, departure experience, and guest review post-departure follow-up. You are often the first point and last point of contact for our guests, your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive, highly organized and driven team player, committed to ensuring our guests have an exemplary experience by showcasing and exposing all of Vail's hidden secrets and the Grand Hyatt's unique amenities.
This unique role has varied responsibilities that also include business development and new rental agreement solicitation, rental unit quality assurance and upgrades, new unit owner onboarding, and general administrative, clerical and guest service support for the Vail Residence at Cascade Village operations.
This position is responsible for securing new rental contracts by creating and cultivating relationships with realtors, soliciting new owners and by working with the property managers to create a seamless process to grow our Rental and Association Management program and help maintain long term relationships between the owners, the realtors, Hyatt and VRCV.
This position will be an integral part of the VRCV administrative and guest service team, and will interact with owners, guests, vendors, contractors, realtors and various hotel departments. Responsible for daily checklists, pre and post arrival guests calls, reporting and answering phone calls.
This position will assist in ensuring the homeowner onboarding in to our program is efficient, and seamless, including Town of Vail Short Term Rental Ordinance reporting and compliance as well as obtaining photography and assisting with Hyatt system coordination and uploads.
With the goal of improving VRCV rental property quality, this position will inspect rental units as directed, make recommendations for maintenance, upgrades and modernization, and work with homeowners in the upgrade process.
You will work in a team-oriented environment to fully support and provide assistance to the Operations Team with administrative tasks, providing engaging customer service, creating a memorable experience for guests and sharing local knowledge through concierge services. You will also support the continuing effort to deliver distinctively different guest experiences and nurture lasting relationships with our guests.
Responsibilities:
Rishi star
Mumbai, India
Awesome hotel !!