Energetic and self-motivated food and beverages manager with previous experience within various Hospitality industry sectors at a number of geographical locations (Tunisia, uae, Europe) and background in the set-up Management and support of various projects dealing with customer service, administration and food safety with strong interpersonal skills and an innovative management style, comprehensive knowledge of the uae Market. I hope to continue my career in achieving both financial and operational efficiency for the companies that I work for.
Industry: Restaurant Bars, Cafe and Clubs
Department: Food and Beverage Service
Job Level: Management
Job Role: Restaurant Manager
Nationality: Tunisia
Current City: Kairouan
Current Country: Tunisia
Education Level: Diploma
2021 - Present (4 Years)
Makarem Mandi House, United Arab Emirates UAE
Oversee daily operations of Makarem Mandi House Front of the House and Back of the House and ensuring seamless workflow and exceptional customer service. brDevelop and implement effective strategies to enhance the restaurant\\\\\\\\s profitability and market presence as well as monitor concept competitors to be unique in the food market. brLead a team of 25+ staff members, providing training, guidance, and performance evaluations. brCollaborate with the chef to curate and update the menu, ensuring it aligns with customer preferences and industry trends. brMonitor inventory levels, manage supplier relationships, and optimize costs without compromising quality. brImplement and maintain stringent health and safety standards, ensuring compliance with local regulations. brFoster a positive work environment, promoting teamwork and a customer-centric approach among staff. brAnalyze sales data and customer feedback to make informed decisions for continuous improvement.
2020 - 2021 (1 Year)
Avenues Café, United Arab Emirates UAE
Orchestrated a 15% increase in overall revenue by implementing strategic plans and introducing high-margin menu items.
2013 - 2019 (6 Years)
Al Fanar Restaurant Café, United Arab Emirates UAE
Take full responsibilities of all assigned restaurants in Abu Dhabi (1-The Ritz-Carlton Hotel / 2-Yas Mall Ferrari world entrance) to ensure achievement of sales and profit and Monitor restaurant\s performance and measure the achievement of target. <br>Orchestrated daily operations, overseeing a team of 100+ staff members and ensuring seamless coordination between front-of-house and back-of-house activities. <br>Implemented strategic initiatives to enhance customer satisfaction, resulting in a 15% increase in positive customer feedback. <br>Conducted regular staff training sessions on customer service standards, food safety protocols, and operational procedures. <br>Collaborated with the marketing team to execute promotional events, leading to a 20% boost in foot traffic. <br>Attending a monthly meeting headed by the CEO to revise the SOP and training manual to fit the service requirement and achieve the KPI Score.
2007 - 2013 (6 Years)
Al Hamoor Voyage Diving, United Arab Emirates UAE
Taking entire responsibilities of the Operation running of three divisions within the Al Hamoor enterprise; these included Diving, Excursions as well as the seafood floating Restaurant arm. <br>Developed and executed operational strategies, resulting in a 15% improvement in overall performance. <br>Streamlined operations, reducing operational costs by 20% through the identification and implementation of efficiency improvements. <br>Led a dynamic team of 25 employees, implementing training programs that increased team productivity by 18% <br>Managed end-to-end supply chain operations, optimizing processes and reducing lead times by 25%. <br>Implemented rigorous quality control measures, ensuring a 30% improvement in product/service quality and compliance with industry standards <br>Developed and managed the annual operations budget, achieving a 15% cost reduction without compromising performance. <br>Participated in the Arabian Travel Market (ATM) Exhibition in Dubai. During this 3-day event.
2004 - 2007 (3 Years)
Jumeirah beach hotel, United Arab Emirates UAE
Responsible for ensuring and maintaining the ‘Jumeirah Beach Hotel’ standard as one of the Leading Hotels of the World (L.H.W) and was individually noted for customer satisfaction under the worldwide mystery guest initiative supported by the hotel. <br>Led, motivated, and supervised team members to achieve high levels of performance. <br>Fostered a positive and collaborative team culture, encouraged open communication, and promoted teamwork. <br>Monitored and managed workload distribution to optimize efficiency and met service standards. <br>Prioritized guest satisfaction by maintaining high service standards and addressing any guest concerns promptly.
2000 - 2004 (4 Years)
Tunisian Navigation Company, Tunisia
Having successfully completed 3 months of maritime training, I was responsible for Assisting an average of 50 customers daily by providing prompt and courteous assistance, addressing inquiries, and resolving <br>issues related to the company\s services. <br>Offered accurate information about schedules, routes, fares, and other relevant details to approximately 100 customers per day. <br>Guided an average of 30 customers daily through the reservation process, offering assistance and information on available options. <br>Resolved customer complaints and concerns with a success rate of 95%, ensuring swift resolution and maintaining high customer satisfaction.
