FLEX Senior Implementation Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Senior Implementation Manager

This is a temporary position.

Plans, leads and monitors activity efforts related to the Franchise Network Remediation Activation project. Provides program level expertise to manage and track this project in tools such as Jira, Confluence, and Smartsheet. Provides management with up-to-date reporting detailing success criteria compliance and identifies gaps and opportunities for improvement. Responsible for effective utilization of project resources including, capital assets, internal services, etc. Works under limited supervision, but within established guidelines. Adheres to department processes and standards for all deployments. Ensures customer satisfaction, while delivering deployments on time and within estimates.

CANDIDATE PROFILE

Required Education & Experience:
• Undergraduate degree or equivalent combination of education, technical training, or work/military experience
• 8+ years' experience in information technology leadership and/or technical implementation/deployment projects that include hardware/software.
• Proven track record of effective partner/vendor engagement and management.
• 5+ years in a project management role or equivalent time performing PM duties in other roles.
• Ability to travel (up to 20%).

Preferred Qualifications and Experience:
• Working knowledge of hotel application suites.
• Experience setting up and using Jira for project management.
• Experience with agile frameworks.
• Experience/understanding of cloud technologies.
• Experience with technology security concepts and functions.
• Strong understanding of hotel property technical configurations and the impact on operations.
• Strong understanding of property security and compliance requirements.
• Strong project management experience.
• Strong vendor management experience.
• Experience in developing and delivering presentations, technical and functional documentation.
• Demonstrated ability to handle multiple priorities.

Candidate Attributes:
• Input to strategic planning and thought leadership
• Excellent listening and documentation skills
• Solid organizational and analytical skills for planning, coordinating and monitoring implementations
• Ability to identify and recommend approaches to address risks in a positive manner
• Effective presentation and public speaking skills
• Negotiate issues resolution with key stakeholders, including senior leaders
• Ability to consistently negotiate a "win-win" outcome
• Ability to work independently with minimal supervision

CORE WORK ACTIVITIES Delivering Technology
• Manage the implementation timeline for assigned deployments following standard project management mythologies
• Maintain communications with co-workers and customers throughout the deployment timeline
• Engage various vendors that interface with Marriott systems prior to and during implementation
• Track and regularly report on status of assigned deployments and other projects
• Provide logistical support for project team members
• Manage and track deployment issues and risks; escalate appropriately to management
• Oversee development and maintenance of project documentation
• Follow-up with team members to ensure all implementation tasks are completed on time
• Generate project forecasts and status reports
• Responds to, solves and makes decisions on standard/routine business requests with limited risk
• Complete data collection of items pertinent to the deployment process
• Ability to manage multiple overlapping deployments
• Positive feedback from internal and external customers
• Successful automated deployments for customers
• Establish project benchmarks and completion dates defined for deployment tasks.
• Advise customers on the most effective deployment for their request
• Communicate potential issues to both Customers and PSS Management
• Liaison with other groups (IT and Global Operations) as needed for successful deployment of property opening
• Follow up with customer to insure all requested items are completed with deployment requested
• Identifies gaps and opportunities with existing processes to improve and increase success ratio of deployments
• Looks to streamline efforts to reduce potential break points in existing processes

Technology Governance
• Identifies necessary changes to security compliance posture to protect the hotels from evolving risks.
• Liaise with and escalates compliance challenges with Marriott's Global Information Security Team.
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction.
• Follow all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed.
• Maintain a proper balance between business and operational risk.

Managing Work, Projects, and Policies
• Coordinates and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Sets and tracks goal progress for self and others.
• Monitors the work of others to ensure it is completed on time and meets expectations.
• Provides direction and assistance to other organizational units' policies and procedures, and efficient control and utilization of resources.

Leading Teams
• Creates a team environment that encourages accountability, high standards, and innovation.
• Leads specific team while assisting with meeting or exceeding department goals.
• Makes sure others understand performance expectations.
• Ensures that goals are translated to the team as they relate to tracking and productivity.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Understands employee and develops plans to address need areas and expand on the strengths.
• Provides the team with the capabilities needed to meet or exceed expectations.
• Leads by example demonstrating self-confidence, energy, and enthusiasm.

Conducting Human Resources Activities
• Acts proactively when dealing with employee concerns.
• Always extends professionalism and courtesy to employees.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Establishes and maintains open, collaborative relationships with employees.
• Solicits employee feedback.
• Interviews job candidates and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Observes behaviors of employees and provides feedback to individuals.

Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Manages group or interpersonal conflict.
• Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations, and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

The pay range for this position is $47.35 to $73.51 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 15 days after the date of this posting, May 12, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.