Mgr-Digital Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Mgr-Digital Operations

JOB SUMMARY
Marriott's Digital Quality Assurance team is dedicated to maintaining high quality and user experience across our digital channels. The quality of our digital products is crucial for providing our Loyalty members and guests with the latest information about our brands, hotels, and programs, while they use the platforms to manage their reservations. This position involves working closely with Corporate Digital eCommerce teams to ensure the successful completion of Marriott.com Digital/User Acceptance Testing for projects across various digital channels. The role encompasses conducting linguistic, functional, visual, accessibility, and device testing for assigned projects, ensuring that all aspects of our digital products meet the highest standards.

In addition to these core responsibilities, the role will integrate aspects of Quality Assurance, including test creation and execution, defect management, and collaboration with key stakeholders. This integration aims to enhance the overall quality of our digital products, ensuring they are delivered to our customers with the utmost precision and reliability. While the candidate may not be an expert in Quality Assurance initially, comprehensive training will be provided to develop these skills, fostering a well-rounded professional capable of contributing significantly to our QA processes.

CANDIDATE PROFILE
Education and Experience
Required

• 2+ year degree from an accredited university in Computer Sciences, Software Development, or Business Administration, or equivalent experience/certification preferred.
• 2+ years' experience working in QA for IT applications for eCommerce Websites.
• Proficiency in Japanese: Native or near-native fluency in Japanese, with excellent writing skills to ensure high-quality linguistic testing and communication.
• Bilingual Communication Skills: Strong written and oral communication skills in both Japanese and English, enabling effective collaboration in a multicultural and international environment.
• Ability to convey information clearly and effectively, both verbally and in writing, to diverse audiences.
• Proven ability to prioritize tasks, manage time efficiently, and meet deadlines in a dynamic environment.
• Working in a fast-paced, Agile/Scrum engineering environment delivering incremental software with high quality.
• Working knowledge of Atlassian tools (Jira, Confluence & Zephyr)
• Working knowledge of Microsoft Office Suite

Preferred

• 4+ years' experience in Quality Assurance / Quality Engineering for Digital, Software Development and/or IT operations, or related professional areas.
• SAFe Agile experience
• Proven experience in using and developing automated test capabilities.
• Understanding of API, experience using API tools for testing

CORE WORK ACTIVITIES
Core QA Functions

• Ownership of specific QA efforts for Marriott Digital Channels.
• Design and Execute linguistic, functional and other test efforts for various Digital Products
• Follow the Digital QA standards set forth by leadership to conduct the assigned testing.
• Resolve tickets based on the established priority and follow the protocol for updating the tickets to the proper state when the work is performed.
• Support cadenced deployments into Production for Digital Channels.
• Communicate results of the assigned testing to the QA leadership group.
• Defect creation and managing them through the defect lifecycle.
• Collaborate with key business stakeholders, Product owners, and other Channel/backend teams to understand individual business area and product priorities.
• Assist in QA process for the development and content changes going out on Marriott Digital Channels.

Supporting Operations

• Possess exceptional test case writing and written communication skills
• Problem Solving and Decision Making
• Ability to assemble facts and accurately make a determination as to what action needs to be initiated to achieve resolution of customer inquiries.
• Provide guidance to vendor resources within QA to ensure they understand and follow the Digital Standards and QA processes.
• Assist in QA process for the development and content changes going out on Marriott Digital Channels.
• Follow established escalation procedures when unable to resolve or implement the requested content change.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.