B.Sc.-IT (Bachelor of Science in Information Technology). Obtained certification in MCSA (Microsoft Certified Systems Administrator), MCTS (Microsoft Certified Technology Specialist). Having more than 10 years of experience in the field of IT-Infrastructure including Administration, Coordination, Managing the IT team + Networking, Windows Server and Desktop Support.
Industry: Hotels & Resorts
Department: IT and Computers
Job Level: Management
Nationality: India
Current City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Graduation
2014 - Present (11 Years)
TIME Hotels, United Arab Emirates UAE
- Responsible for ongoing development and management of the servers and network, overseeing department budget and planning, and maintaining accurate documentation. Provide daily support of individual computers and employees. br- Responsible for entire IT infrastructure of 5 hotels. Provide leadership and direction for 3 IT Supervisors. Hands-on manager and technical lead for all IT-related projects. Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints. br- Maintain all users access request and authorizations (Windows, E-mail, PMS, HRMS, Material, SUN) br- Facilitated server builds and network configurations, including migration to a virtual environment and supporting the users remotely by Desktop Central (Manage Engine). br- Providing operational support, incident and problem resolution on Windows platform. Active Directory, DNS, DHCP, Group policy, Backup system, Desktop Support, Mcafee antivirus (ePolicy Orchestrator 5.10.0). Avaya IP Office Voice system support. Guest Internet ticketing system UCOPIA. br- Applications Support (MS-Office, SharePoint, Mail Management - Office 365, Skype for Business, Microsoft Team, Outlook configuration,). br- Maintaining Desktops, Laptops, Aruba Wireless system, Network Printers, Avaya IP phone system, TigerTMS (HSMX) and Ucopia System for guest Internet authentication, , Messerschmitt and VingCard Door Lock system. br- Handling the PMS related issues of Opera, Infrasys POS, XnProtel PMS, XnPOS, Sun System (Finance), eDocs-Oasys, Bayan (HRMS), and Sky Jana (Material Inventory). br- Maintain an accurate record of software licenses. br- Maintain a detailed stock record of IT hardware and peripherals. br- Liaise with IT equipment suppliers and vendors in the event of technical issues. br- Maintain and update the complains tickets on spicework helpdesk ticketing system. br- Providing IT-Support to staying Guests in the Hotel. br- Sharing the daily hotel information belongs to IT within the team members.
