2017 - 2020 (3 Years)
Bonnington Hotel and McGettigans' Group, United Arab Emirates UAE
Responsible for all communication, in-coming and out- going thus maintaining the hotel image. Courteously receive and properly route incoming calls. Service out-going calls and supplies proper connections. Take down and relay messages. Record and give wake-up calls. Project a good image of the hotel by establishing good P.R through the telephone. Assist guests when necessary instance calling for doctor, obtaining the telephone number. Verify telephone equipment rental charges, long distance charges. Be familiar with operation of computer terminal. Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department. Perform any duties that may be assigned from time to time by supervisors. Suggest and assist in finding ways to improve the telephone system. Refer any major operational problems or guest complaints or in his absence to the Ass. FOM. Monitor performance of correct telephone operating procedures. Prepare and modify documents including correspondence, reports and emails. Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. Maintain office supplies for department.2014 - 2017 (3 Years)
Warwick Dubai, United Arab Emirates UAE
Responsible for all communication, in-coming and out- going thus maintaining the hotel image. Courteously receive and properly route incoming calls. Service out-going calls and supplies proper connections. Take down and relay messages. Record and give wake-up calls. Project a good image of the hotel by establishing good P.R through the telephone. Assist guests when necessary instance calling for doctor, obtaining the telephone number. Verify telephone equipment rental charges, long distance charges. Be familiar with operation of computer terminal. Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department. Perform any duties that may be assigned from time to time by supervisors.2013 - 2014 (1 Year)
Warwick Dubai, United Arab Emirates UAE
The concierge staff is of critical importance to a hotel, as they are the first and the last people on the hotel's staff that a customer interacts with. The bellman's job is to greet customers, direct them to the check-in desk, carry the customers' baggage to and from their cars, and educate guests on the contents and features of their hotel rooms. They also store guests' luggage after they have checked out if they are not leaving immediately as well as arrange for local transportation when requested the additional duties may be assigned as needed. Typical daily tasks as checking keys are ready, updating master keys, assisting the front desk during busy periods and answering guest questions. The bellmen are often required to assist additional departments within the hotel when needed such as housekeeping. Those working in the hospitality industry should have a smart personal appearance and good customer service skills.2011 - 2013 (2 Years)
Assalam Palace Hotel, Saudi Arabia
The bell service staff is of critical importance to a hotel, as they are the first and the last people on the hotel's staff that a customer interacts with. The bellman's job is to greet customers, direct them to the check-in desk, carry the customers' baggage to and from their cars, and educate guests on the contents and features of their hotel rooms. They also store guests' luggage after they have checked out if they are not leaving immediately as well as arrange for local transportation when requested The additional duties may be assigned as needed. Typical daily tasks as checking keys are ready, updating master keys, assisting the front desk during busy periods and answering guest questions. The bellmen are often required to assist additional departments within the hotel when needed such as housekeeping. Those working in the hospitality industry should have a smart personal appearance and good customer service skills. The hotel workers must have a pleasant demeanor during stressful periods or when dealing with an impatient or irate guest. A bellman should have a positive attitude and helpful manner. The ability to get along well with others is important as much of the day is spent interacting with customer and fellow members