A passionate Hospitality Manager with 15 years of experience in Food and Beverage. Through my international experience in several 5-star hotels, it has allowed me to develop great leadership knowledge, in which I could apply my acquaintance and skills in the planning, organization, training and monitoring of the Food & Beverage and Retail Department. Through my strategic leadership, I aim to achieve financial objectives of the company, the satisfaction of clients, associates and shareholders, but also openings and new concepts.As an innovative and energetic person I have the capacity to train staff at all levels to increase excellence, commitment and quality. I am placing great importance in the communication between departments and associates, but especially with the clients, to respond immediately to any special request.Skills:Knowledge of F&B Marketing, Sales Strategies, Budgeting, Forecasting, Cost control, Coaching and leading associates, Analytical thinker, Speaking and writing in 4 languages, High knowledge of Banqueting & Events, Catering, Concept developer and implementation, Opening and reopening of Restaurants, Experience in reopening Hotels, Quality and service control, Purchasing, Leadership and coaching.
Industry: Hotels & Resorts
Department: Food and Beverage Service
Job Level: Director
Nationality: Switzerland
Current City: Cancun
Current Country: Mexico
Education Level: Graduation
2019 - 2020 (1 Year)
JW Marriott Marriott Cancun, Mexico
Responsible for: 9 Food Beverage Outlets, 2 Delis 2 Boutiques, In-Room Dining and Minibar.and Recreation Center. Taskforce for Opening The St. Regis Venice Italy. Opening of new Concept “Sacbé Beach Shack”. Forecasting, Budgeting, Marketing, hiring and training staff. Concept writing for new Restaurant Hana which opens in 2021. Reason for leaving: Layoff due to COVID - 19
2018 - 2018 (0Months)
Mayacharters, Mexico
Responsible for the opening of a new Business in Nautical activities. Developing of Marketing Strategy, Financial Budget, Website, Contracts with future Agencies. Unfortunately the owner did not continue with the project.
2016 - 2018 (2 Years)
The Westin Hotel Guadalajara, Mexico
Responsible for: 2 F&B outlets & 2 bars, In-Room Dining, Banquet operation, Kitchen. Implementation of Sushi and Ceviche Bar, Strategic planning and executing, Budgeting and Forecasting. Increased Sales volume v.s. budget by 21% and Guest Satisfaction by 15%
2014 - 2016 (2 Years)
Marriott Puerto Vallarta, Mexico
Responsible for: 5 F&B outlets & 4 bars, Gift Shop and In-Room Dining. Reopening and renovation of Champions Restaurant. Taskforce in Georgetown English Guyana. Marketing, budget and forecast, P&L, hiring and training staff
2013 - 2014 (1 Year)
Rebatetours, Mexico
Creation of Website www.rebatetours.com
2012 - 2013 (1 Year)
Villa Premiere Hotel & Spa, Puerto Vallarta, Mexico
Responsible for: 3 F&B outlets & 2 bars. Reopening of Restaurant La Corona
2011 - 2012 (1 Year)
ME by Meliá, Mexico
Responsible for: 5 F&B outlets & 7 bars in a 417 room property and 150 F&B Staff, event planning for up to 800 people.
2010 - 2011 (1 Year)
The Beloved Hotel, Cancun, Mexico
Responsible for: 3 F&B outlets & 2 Bars, establish F&B control, creating F&B sales projections, budgets and marketing
2008 - 2009 (1 Year)
One&Only Palmilla, Cabo San Lucas, Mexico
Restaurant Manager at The Market Restaurant by Jean-Georges Vongerichten
2006 - 2008 (2 Years)
Ritz Carlton, Cancun, Mexico
Lobby Lounge, Bar and Sushi Bar Manager from May. 2006 to Apr. 2007
2005 - 2006 (1 Year)
Hotel Velas Vallarta, Mexico
Responsible for: Daily operations, quality control, organizing banquet events up to 500 people, training and supervising all outlet managers
2004 - 2005 (1 Year)
The Carlyle Hotel (Rosewood Collection), New York, United States
Assistant Outlet Manager; Restaurant, Bar and Room Service
