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William Kaggwa

Concierge @ JA Resorts Hotels
Dubai, United Arab Emirates UAE
  • posts 0
  • Following 12
  • Followers 10
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ABOUT MYSELF

I am looking for an opportunity in a reputable organization /brand where I can challenge my skill in a concierge department.
I am a passionate concierge apparently living in Dubai, with more than 8 years professional experience in 5* hotels all in Dubai with an additional pre-opening knowledge and experience.
I must say that am self-motivated, hands on, with an insight to details that assures completion of the assignments on time, good communication skills that target problem solving.
My prime goal is to turn moments into memories for the guests thus wonderful service utmost level.
What I bring to the organization
a) Concierge experience and knowledge
b) Flexibility
c) Team playing
d) Guest service Delivery
e) Leadership skills
f) Results oriented
Positions Open to
a) Concierge
b) Bell captain
c) Bellman
d) Doorman

Basic Info


Date Of Birth: 05 Jul 1982

Industry: Hotels & Resorts

Department: Front of House

Job Level: Staff Line level

Nationality: Uganda

Town/City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Diploma

Education


  • Journalism

    August 2008 - October 2010

    Uganda Institute of Business and Media Studies, United Arab Emirates UAE

Certifications


    Certifications Not Mentioned

Skills


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Work Experience


  • Concierge

    August 2019 - July 2020 (1 Year)

    JA Resorts & Hotels, United Arab Emirates UAE

    Duties and responsibilities for a Concierge Agent
     Welcome guests at the hotel and confirming their reservations
     Act as a point of reference for those who need assistance or information and attend to their requests and requirements
     Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
     Acquire extensive knowledge of the premises and the nearby venues and business to make the most suitable recommendations
     Arrange events, excursions, transportation etc. upon request from in house guests
     Answer the phone and make reservations, take and distribute messages or emails and redirect calls
     Respond to complaints and find the solutions

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