William Kaggwa
Concierge @ JA Resorts HotelsDubai, United Arab Emirates UAE
ABOUT MYSELF
I am looking for an opportunity in a reputable organization /brand where I can challenge my skill in a concierge department.
I am a passionate concierge apparently living in Dubai, with more than 8 years professional experience in 5* hotels all in Dubai with an additional pre-opening knowledge and experience.
I must say that am self-motivated, hands on, with an insight to details that assures completion of the assignments on time, good communication skills that target problem solving.
My prime goal is to turn moments into memories for the guests thus wonderful service utmost level.
What I bring to the organization
a) Concierge experience and knowledge
b) Flexibility
c) Team playing
d) Guest service Delivery
e) Leadership skills
f) Results oriented
Positions Open to
a) Concierge
b) Bell captain
c) Bellman
d) Doorman
Basic Info
Date Of Birth: 05 Jul 1982
Industry: Hotels & Resorts
Department: Front of House
Job Level: Staff Line level
Nationality: Uganda
Town/City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Diploma
Work Experience
-
Concierge
August 2019 - July 2020 (1 Year)
JA Resorts & Hotels, United Arab Emirates UAE
Duties and responsibilities for a Concierge Agent
Welcome guests at the hotel and confirming their reservations
Act as a point of reference for those who need assistance or information and attend to their requests and requirements
Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and business to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from in house guests
Answer the phone and make reservations, take and distribute messages or emails and redirect calls
Respond to complaints and find the solutions
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