Terminal 3, Dubai, United Arab Emirates UAE
Conveniently located at the Dubai International Airport, the Dubai International Hotel is devoted to making your stay as comfortable as possible. We are situated at Terminal 3 of the Airport, and cater to the accommodation needs of passengers in transit. Experience a welcoming stay with our range of well-appointed accommodations that are complementary to your every need. From our luxurious lounges, our personalised Meet and Greet services, our super special Ahlan service to our spectacular multi-cuisine dining options and specialized spa indulgences, there is no desire left unfulfilled. For those working on the go, we offer a range of fully-equipped meeting rooms with secretarial service and state-of-the-art conference centres to choose from.
Industry : Hotels & Resorts
Department : Front of House
Location : Dubai United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Re-posted : 29 Apr 2024
Job Role : Guest Relations Officer
Recruiter : Dubai International Hotel
Job Ref : HOZ43035
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2024-05-27
Salary Description: "Competitive Salary Offered"
JOB PURPOSE:
The Guest Relations Ambassador will serve as the heartist of the Department, the Dubai International Hotel and Dubai International Airport with the responsibility of delivering extraordinary levels of customer service and providing creative solutions to our guests.
PRINCIPAL ACCOUNTABILITIES:
- To provide excellent customer service by greeting the guest in a professional manner, handles their inquiries, provides hotel information, products, and services.
- To pay special attention to all Diplomats, VIP arrivals & In-House Guests
- Remain up to date and proudly promote the hotel facilities and follow established procedures to process all reservations, rates, confirmations, etc.
- Check the arrival list and coordinate with the meet and greet team to ensure that scheduled guests’ arrivals are met in their designated gates.
- Attending and ensuring quality of inbound and outbound calls within the quality guidelines
- Exhibit sensitivity to the guest’s needs and ensure that they are properly noted.
- Handling and resolving guest complaints to guests’ satisfaction within the specified authority limits and escalating as per the process.
- Maintains guests records by updating their history through service requests/complaints and maintain confidentiality of the guest’s information and bank details.
- To coordinate with all departments as per guests and operational needs.
- Attend to special tasks assigned by team leader and Managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level
- Ensure self-punctuality, adherence to policies & procedures and discipline.
- Possessing a strong team spirit, motivation and friendly environment with all guests and Colleagues
KNOWLEDGE, SKILLS AND BEHAVIORAL CHARACTERISTICS:
- Secondary education completed.
- Must have Emirati Passbook
- Advantage to have experience in opera, micros system or any related system.
- Able to communicate fluently in English and Arabic
- Knowledgeable in computer applications such as MS excel and MS word
- Must be passionate in customer service
- Demonstrated ability to work in a team environment with minimum supervision and direction.