I offer 8 years’ experience in accommodation services, customer services, front office support and revenue divisions in large global and luxury hospitality organizational settings. Assisted in overseeing and coordination of the planning, organizing, training, and leadership necessary to achieve stated objectives in Resort sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Conducted weekly meetings to ensure the resort’s inventory is managed effectively to attain the highest yield per resort objectives.Some of my career highlights are: Managed labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit for the property.Clearly defined, assigned and delegated responsibility, authority, realistic strategic business plan that defined operational goals and profitability objectives for all operations.Inspected rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.Supported Human Resources in the administration of safety and risk management initiatives to provide a safe and sanitary work environment for associates.Ensured the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.Ensured that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.Supported the reservations department on a regular basis by acting as a reservation sales agent when required by business volumes.Supported vertical sales leads in designing and preparing presentations to management.Prepared and maintained all daily, weekly, and monthly revenue reports according to the established standards.Assisted in maintaining room inventory through hotel website, third party sites, and wholesaler portals.I have done my Bachelor’s degree in Hotel Management & Catering Technology in 2010 followed by numerous training certificates and on the job training.
2013 - 2020 (7 Years)
Atlantis the Palm, Dubai, United Arab Emirates UAE
Assisted in overseeing and coordination of the planning, organizing, training, and leadership necessary to achieve stated objectives in Resort sales, costs, employee retention, guest service and satisfaction, cleanliness, and sanitation. Promote products and upsell as required and deliver exceptional guest Service.2010 - 2013 (3 Years)
Sheraton Bangalore At Brigade Gatewat, India
Basic Front Office Operations