My name is Mahmoud Hassan and I am an Egypt citizen. I have worked for 8 years as a waiter in some of the most exclusive hotels, restaurants and bars.My working experience helped me by increasing my confidence and allowing me to reach the highest standards of quality and customer service.I am very dedicated to my work, enjoy being part of a team, and lead a team to a perfect customer-orientated service.I am searching the possibility to move on in my career, to apply and to broaden all the knowledge acquired, and develop myself further.
2018 - 2020 (2 Years)
Din tai Fung, United Arab Emirates UAE
Greeting and escorting customers to their tables. <br> Presenting menu and providing detailed information when asked. Informing customers about the days specials. <br> Offering menu recommendations upon request. <br> Up-selling additional products when appropriate. <br>Taking accurate food and drinks orders, using POS ordering software, order slips. <br> Serving food and drink orders. <br> Communicating with customers to ensure that they are enjoying their meals and take action to correct any problems Arranging table settings and maintaining a tidydining area Delivering checks and collect bill payments <br> Carrying dirty plates, glasses, and silverware to the kitchen for cleaning2016 - 2018 (2 Years)
Burger king, Saudi Arabia
Directing efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines; <br> Motivating and directing team members to exceed guest expectations with fast and friendly service in clean surroundings <br>Supervising and training team members on team stations. Perfomed inspections to identify any maintenance problems. Following cash control/security procedures and helping to implement marketing plans, maintain inventory, manage labour and apply financial reports across shifts to enhance restaurant results. <br> Coordinate with kitchen staff to provide prompt service to customers2013 - 2016 (3 Years)
FOUR SEASONS HOTEL CAIRO AT NILE PLAZA, Egypt
Cheerfullygreetingguestsandguidethemtothe tables they prefer Presenting customers the menu and make recommendations upon request <br>Stocking serving stations or dining areas with food or supplies Taking customer orders and delivering food and beverages Describing and recommending wines to customers <br>Bringing wine selections to tables with appropriate glasses,and pour the wines for customers <br>Communicating with customers to ensure satisfaction Providing guests with information about local areas,giving directions.