With a Bachelor’s degree in Hospitality and Tourism Management and a 4-year experience in hotel industry, following are some of the skills that I have developed and the highlight of my personality: · A good team player · Dedicated to customer satisfaction · A fast learner and detail oriented · Fluent writing and speaking in English · Warm and friendly personality
2021 - Present (3 Years)
Ramada Hotel & Suites by Wyndham JBR, United Arab Emirates UAE
Oversee daily reservation department operations and provide guidance to the supervisor2017 - 2021 (4 Years)
Swissôtel Al Murooj Hotel Swissôtel Living, United Arab Emirates UAE
Supervises the day to day operations of the reservation department by ensuring that the work load is fairly distributed through the department daily checklist and tasks are completed in a timely and professional manner. br Liaises daily with the Reservation Manager and Director of Revenue regarding business on the books and the rate strategy for the day. br Maintain accuracy and cleanliness of the PMS Database by ensuring market segmentation is accurate for each reservation through arrival checks. br Conducts training of new, existing and cross-training employees as the Certified Departmental Trainer. br Certifies that all Reservations Agents are adhering to hotel and departmental standards and that these standards are implemented at all means by monitoring through performance reviews. br Assists the Reservation Manager with the dues required for the smooth running of the department; non-guaranteed bookings, no arrivals, departmental roster, training. br Keeps records and ensures the department’s office supplies are sufficient. br Loads rates and creates rate and package codes in Opera. br Fills in for Groups Coordinator position, blocks rooms in the system, creates rooming lists, follows up payment and coordinates with bookers, sales and banquets department while distributing final Group Information sheet to all other departments.2016 - 2017 (1 Year)
Flora Hospitality, United Arab Emirates UAE
Receives calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and help customers choose the right packages and accommodations to fit their needs.2014 - 2016 (2 Years)
City Garden Grand Hotel, Philippines
Responsible for managing reservations staff members, ensuring that workers are properly trained and always conduct themselves in a professional manner.2013 - 2014 (1 Year)
SITEL Philippines, Inc, Philippines
Answers inquiries by clarifying desired information; researching, locating, and providing information.