My objective as a General Manager is to ensure that all facets of hotel management are moving toward meeting the company's objectives. Have vast experience in all aspects of general hotel management – financial control, customer management, staff development, hotel maintenance, engineering, and hospitality and food services. Over twenty-two years of experience, encompassing the accommodations brand hotel chain of India and the United States of America. Dedicated, Enthusiastic, and growth have driven hospitality professionals with a strong work ethic, good organizational and planning skills, adaptability, and enjoy new challenges and excel in getting results. Also have hands-on experience in preventative maintenance, which believe is essential for the safety not only of the guests but also of the hotel personnel.
FOOD SAFETY AND STANDARDS AUTHORITY OF INDIA
AHLEI - American Hotel & Lodging Educational Institute
Alison
Udemy Academy
2022 - Present (2 Years)
Vikrama Heritage Resort & Spa, India
• Oversee the operations functions of the hotel, as per the Organizational chart.2019 - 2022 (3 Years)
TSG Hotels and Resorts, India
I am responsible for overseeing his or her establishment\\s food and beverage operations, which encompass banquet, culinary, and room service operations; maintaining product and service quality levels while maximizing profits; forecasting and budgeting; and selecting, training, and developing employees. A food and beverage director prepares the annual food and beverage budget and monthly forecasts for food and beverage needs and expenses along with performing human resource functions including scheduling, evaluating, and training staff Additionally, I establish and control, through department heads and 4 resorts and 1 dinner cruise, payroll and other operating expenses in the food and beverage department. I hold periodic meetings with staff to review past and future performance and discuss general information concerning guest and employee relations.2017 - 2019 (2 Years)
Barefoot Resort A Coffee Day Associate, India
Position Purpose: <br>To oversee the operational aspects of the unit in respect of Rooms, Housekeeping, FB, Engineering, Purchase Security and to oversee the operations guide the unit to optimize revenues, profitability growth. <br>Key Responsibilities <br>To oversee the operations guide the hotel to optimize revenues, profitability growth. <br>To provide the highest level of comfort and hospitality to all guests. <br>Forecast trends in occupancy, budget for room sales, average rate and other revenue. <br>Plan and Budget the revenues and costs for Front Office, Housekeeping, Food and Beverage Service and Production department. <br>Create a work environment that is high in employee morale and provides constant learning development and use the feedback from employees to draw an action plan. <br>Drive a Performance culture through all levels of employees in the unit. <br>Operational : <br>Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests. <br>Ensure that all the operational standards set for all the equipment’s processes are followed. <br>Develop departmental trainers in association with the training department oversee all the training activities within the Resort departments. <br>Assure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared. <br>Ensure through regular monitoring of Guest Feedbacks, prompt, efficient and accurate service to all guests are extended. <br>Plan and implement preventive maintenance and cleaning schedules for rooms and public areas. <br>Participation in Manager on Duty shifts as required. <br>Co-coordinating Departments: All the unit department head and supervisor, and SBU head Sales and Marketing, Public Relations and Head Office.2017 - 2017 (0Months)
PATRIA HOSPITALITIES PVT.LTD, India
Running A Perfect luxurious Patria Suites are fully-furnished luxurious apartments At Rajkot. An outgoing, dynamic and sales-focused professional who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. As a true hands-on leader, I\m not afraid to jump in and assist wherever it is needed and will do everything to deliver results that will contribute to the overall mission and success of a business. I possess an analytical and expedient approach to problem-solving which always results in a win/win resolution for all parties. I have the self-assurance that enables goals to be achieved, and constantly looking to introduce new products and services that will meet the needs of tomorrow\s savvy global travellers.2013 - 2016 (3 Years)
The Gold Beach Hotels Resorts, India
PERSONAL SUMMARY <br>A result-oriented professional with almost twelve years of experience, encompassing accommodations brand hotel chain of India and the United States of America. Dedicated, Enthusiastic and growth have driven hospitality professional with strong work ethic, good organizational and planning skills, adaptable and enjoy new challenges and excels in getting results. <br> <br>CAREER STATEMENT <br>I feel that my greatest strengths are firstly my strong commitment to giving all hotel guests the best possible experience. <br>Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff members. <br>Thirdly my desire to do everything possible to ensure that my hotel not only meets but indeed exceeds all of the goals and targets set for it.” <br>Key Competencies Skills And Hotel Management <br>Driving and tracking the Hotels Reservations up selling the program. <br>Achieving guest satisfaction goals. <br>Creating a cross-trained and motivated employee workforce capable of meeting the highest standards. <br>Financially astute with the ability to control budgets stocks and PL. <br>Making sure all hotel fixtures and fitting are in a safe condition to be used. <br> <br>PERSONAL EFFECTIVENESS <br>Handle difficult situations with poise and self-assurance; demonstrate emotional stability and humility; remain calm, confident, and dependable during a crisis, be willing to take risks publicly <br>Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words behaviour <br>Maintain personal presentation to Hotels Resorts standards. Analyze, evaluate and improve your performance continually. <br>Hotels Resorts policies and procedures. Hotel cleaning and maintenance programs. <br>Oversee appropriate administrative policies and procedures as per Hotel goals and guidelines. <br>Be a leader and a role model to all employees.2011 - 2013 (2 Years)
Graviss Hospitality – Food Solution, India
2009 - 2011 (2 Years)
Ramada Powai - Wyndham Hotels & Resorts, India
2008 - 2009 (1 Year)
Waterfront Marriott, United States
2006 - 2007 (1 Year)
Courtyard By Marriott Chennai, India
2002 - 2006 (4 Years)
Renaissance Mumbai Convention centre & Marriott Executive Apartments, India