Cade Pinheiro
Human Resources Manager - Saltbox Holdings LLCUnited Arab Emirates UAE
ABOUT
Not Mentioned
Basic Info
Industry: Hotels & Resorts
Department: Human Resources
Job Level: Management
Nationality: India
Current Country: United Arab Emirates UAE
Education Level: Post Graduation
Cade Pinheiro's Activity
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No Activity
Education
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MBA - Hosipatlity
June 2013 - March 2015
National Institute of Management, United Arab Emirates UAE
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Graduation
July 1989 - April 1992
Xavier’s International University , United Arab Emirates UAE
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HSC
July 1987 - April 1989
Xavier’s International University , United Arab Emirates UAE
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SSC
June 1986 - March 1987
Xavier’s International University, United Arab Emirates UAE
Experience
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Human Resources Manager
February 2020 - Present (2 Years)
Saltbox Holdings LLC, United Arab Emirates UAE
Consistently recruiting an excellent staff.
Maintaining a smooth onboarding process.
Training, counseling and coaching our staff.
Resolving conflicts through positive and professional mediation.
Carrying out necessary administrative duties.
Conducting performance and wage reviews.
Developing clear policies and ensuring policy awareness.
Creating clear and concise reports.
Giving helpful and engaging presentations.
Maintaining and reporting on workplace health and safety compliance.
Handling workplace investigations, disciplinary and termination procedures.
Maintaining employee and workplace privacy.
Leading a team of junior Human Resource Executive. -
Human Resources Supervisor
October 2015 - January 2020 (5 Years)
Tender Hearts Arena, United Arab Emirates UAE
Taking care of the hiring process from start to finish.
Conduct initial orientation to newly hired employees.
Compile and update employee records (hard and soft copies)
Oversee of Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
Conduct HR projects (meetings, training, surveys etc.)
Deal with employee requests regarding Human Resources issues, rules, and regulations.
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
Communicate with public services when necessary.
Reviewing and properly handle complaints and grievance procedures.
Reviewing Payroll and WPS.
Have assisted in applying for and renewal of Government License, visas and other official procedures.
Supervising the administrative department and staff members.
Developing, reviewing and improving administrative system, policies and procedures.
Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.
Working with accounting and management team to set budgets, monitor spending and processing payroll and other expenses. -
Human Resources Executive
May 2015 - October 2015 (5Months)
North Tours L.L.C., United Arab Emirates UAE
Payroll and WPS.
Properly handle complaints and grievance procedures.
Communicate with public services when necessary.
Coordinate HR projects (meetings, training, surveys etc.).
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
Taking care of the hiring process from start to finish.
Developing, reviewing and improving administrative system, policies and procedures. -
Risk Management Analyst
June 2013 - April 2015 (2 Years)
JP Morgan & Chase, India
Responsible to help credit card holders who suspect fraudulent activity on their account.
Responsible for reviewing security information and account activity with the callers.
Identifying the type of fraud and setting accounts up for investigations.
Assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale.
This responsibility includes customer authentication at point of sale and verifying their security information and account activity.
Play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.
Responsible for achieving specific performance standards that include team and individual performance factors such as quality and average handle time.
Effectively mentor other analysts within the teams to help them develop their risk management skills and knowledge. -
Customer Sales & Service
March 2011 - October 2012 (1 Year)
Emirates Airlines, India
Direct dealing with Customers of Emirates Airlines to make reservations and Baggage Clearance.
All calls from Australia, New Zealand, Singapore, Malaysia, India, UAE, Canada and USA.
Assist all Emirates Passengers with required Visa Information.
Actively promote Dubai Stopovers for passengers visiting UAE. This includes Hotel Reservation, Visa, Tours, Meet & Greet Service, to and for Transportation from Airport to Hotel and Back.
Assist all passengers with reservation changes before or after journey and re issue of tickets.
Worked on "EASY MARS" a system for ticketing.
Achieving sales & services targets, productivity & quality parameters.
Counsels Guest Representatives on quality of service to ensure proper procedure are being followed.
Report scripting problems or questions from callers to appropriate departments. -
Trainer
June 2004 - March 2011 (7 Years)
Wipro BPO, India
Worked for Delta Airlines, Inbound Contact Centre, in direct contact with customers, handling ticketing, creating reservations and ordering baggage clearance. br Certified Floor Trainer by the client (Delta Airlines) for re-issue and callable queue. br Conducting classroom training and ensuring complete knowledge transfer. br Quality Management of the team by ensuring the established Standard Operating Procedures were monitored and maintained. br Achieved a team Quality score of 98% with no Fatal Errors. br Train and mentor new recruits within the process. br Worked with new recruits on imparting a neutral Voice Accent. br Successfully Completed “Subject Matter Expert” training to sight and improve new recruits who lacked skills. br Worked on GDS \CMS and DL TERM\ br Responsible for Outlier Management get them up-to speed via training coaching. br Maintain daily trackers and prepare daily report for submission to the client in the US of A. br Conduct fun activities on the floor and concentrate on team bonding. br Planning the Process Transition. br Designing the process workflow. br Performance and Quality Monitoring. br Capturing of processes and creating SOP documents. br brCore Achievements: br Part of the transition group for Wipro BPO Solutions, British Telecom - in Cebu (Philippines). br Certified by British Telecom as a Process Trainer. br Trained and certified a pilot batch of 26 Trainees. Within the time limit given. br Responsible for all the Certifications. br Maintained all the quality score, behavioral report of the team. br Responsible for the productivity of the team. br brResponsibilities and duties as MIS administrative. br Administration of Community WFM. br Manage employee information changes. br Manage scheduling process. br Manage proactive approval and denial of discretionary activities; such as vacations, trainings, meetings. -
Assistant Housekeeping Steward
March 2003 - February 2004 (1 Year)
Ocean Club Cruises (USA), United States
Supervising for 5 deck and accounting of stock -
Cabin Steward
May 1983 - September 1999 (16 Years)
Carnival Cruise Lines (USA), United States
Started as a Steward in Room Service and was subsequently promoted as a Cabin Steward.
Responsible for arranging meeting and handling all the VIP movements.
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