2020 - Present (4 Years)
Saltbox Holdings LLC, United Arab Emirates UAE
Consistently recruiting an excellent staff.2015 - 2020 (5 Years)
Tender Hearts Arena, United Arab Emirates UAE
Taking care of the hiring process from start to finish.2015 - 2015 (0Months)
North Tours L.L.C., United Arab Emirates UAE
Payroll and WPS.2013 - 2015 (2 Years)
JP Morgan & Chase, India
Responsible to help credit card holders who suspect fraudulent activity on their account.2011 - 2012 (1 Year)
Emirates Airlines, India
Direct dealing with Customers of Emirates Airlines to make reservations and Baggage Clearance.2004 - 2011 (7 Years)
Wipro BPO, India
Worked for Delta Airlines, Inbound Contact Centre, in direct contact with customers, handling ticketing, creating reservations and ordering baggage clearance. br Certified Floor Trainer by the client (Delta Airlines) for re-issue and callable queue. br Conducting classroom training and ensuring complete knowledge transfer. br Quality Management of the team by ensuring the established Standard Operating Procedures were monitored and maintained. br Achieved a team Quality score of 98% with no Fatal Errors. br Train and mentor new recruits within the process. br Worked with new recruits on imparting a neutral Voice Accent. br Successfully Completed “Subject Matter Expert” training to sight and improve new recruits who lacked skills. br Worked on GDS \CMS and DL TERM\ br Responsible for Outlier Management get them up-to speed via training coaching. br Maintain daily trackers and prepare daily report for submission to the client in the US of A. br Conduct fun activities on the floor and concentrate on team bonding. br Planning the Process Transition. br Designing the process workflow. br Performance and Quality Monitoring. br Capturing of processes and creating SOP documents. br brCore Achievements: br Part of the transition group for Wipro BPO Solutions, British Telecom - in Cebu (Philippines). br Certified by British Telecom as a Process Trainer. br Trained and certified a pilot batch of 26 Trainees. Within the time limit given. br Responsible for all the Certifications. br Maintained all the quality score, behavioral report of the team. br Responsible for the productivity of the team. br brResponsibilities and duties as MIS administrative. br Administration of Community WFM. br Manage employee information changes. br Manage scheduling process. br Manage proactive approval and denial of discretionary activities; such as vacations, trainings, meetings.2003 - 2004 (1 Year)
Ocean Club Cruises (USA), United States
Supervising for 5 deck and accounting of stock1983 - 1999 (16 Years)
Carnival Cruise Lines (USA), United States
Started as a Steward in Room Service and was subsequently promoted as a Cabin Steward.