A hotelier experienced in Front Office and Reservations operation. Able to handle & assist guests in basic Arabic Language. Uses OPERA as PMS, RVNG by Pegasus as GDS & iDeaS G3 as RMS. Holds a Bachelor’s Degree in Hotel & Restaurant Management..
Skilled in Guest Service & Recovery, Computer & Telephone Operation, Email Correspondence, Room/Block Inventory Management, Up-Selling.
2020 - Present (4 Years)
Hili Rayhaan by Rotana, United Arab Emirates UAE
* Process & confirm guest room reservations made by clients on the phone or email.2019 - 2020 (1 Year)
Hili Rayhaan by Rotana, United Arab Emirates UAE
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges br using the property management computerized system. (OPERA) <br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. <br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have a full knowledge of the hotel facilities and happenings.2018 - 2019 (1 Year)
Eastin Residences Muscat, Oman
• Responsible for guest arrival, in-house, and departure experience.2016 - 2017 (1 Year)
City Center Hotel, Oman
• Dealing with walk in guests and those who have reservations as well.2013 - 2015 (2 Years)
St. Gabriel Hotel & Resort, Philippines
• Supervised social media and marketing materials.2012 - 2013 (1 Year)
St. Gabriel Hotel & Resort, Philippines
• Recorded daily transactions and answered day to day telephone calls.