I am energetic and willing to take up the position offered to me with strength and diligence. I will strive to perform all duties and responsibilities entrusted to me with courage and confidence as I am a firm believer in leading by example Currently I am looking for an opportunity to further my career and I can assure you that my skills will contribute in a positive way to the growth of the company.During the past years at the Oberoi Trident Hotel Mumbai, Media Rotana Dubai, Crown Plaza Deira Dubai, Vits Hotel Mumbai, The Byke Hotels and Resorts Mumbai, and now at the Millennium Doha Al Sadd Hotel has taught me endurance and ability to contribute to teamwork and a strong sense of responsibility and achievement.
2022 - Present (2 Years)
Millennium Doha Al Sadd (226 keys 5*), Qatar
• Making morning owner’s revenue reports for the Chief Accountant.2021 - 2022 (1 Year)
The Byke Hotels Resorts Mumbai (40 Keys 3*), India
• Address employees’ complaints and also evaluate their performances br• Conduct regularly meeting of Front Office staff br• Schedule Shifts and supervise workload during shift. br• Trains cross-train and retrain all front office personnel. br• Participates in the selection of front office personnel br• Ensure that staff is attentive, friendly, helpful, and courteous to all guests, managers, and other staff. br• Ensuring that security and safety regulations are maintained br• Regularly meet with upper managers to stay informed on the company issue. br• Receive handover from previous shift manager and pass on pertinent details to the coming manager on duty. br• Checks cashiers in and out and verifies banks and deposits at the end of each shift br• Enforces all cash handling, check-cashing, and credit policies. br• Review and complete credit limit report br• Resolve guest problems quickly, efficiently, and courteously br• Updates group information. Maintains, monitors, and prepares group requirements and Relays in-formation to appropriate personnel. br• Schedule regular maintenance and cleaning facilities. br• Help management to create the department budget and work within the allocated budget. br• Monitor and report on revenue and cash flow. br• Keep track of monthly, quarterly, and yearly goals. br• Maintains working relationships and communicates with all departments. br• Maintain master keys control. br• Verifying the accurate room status is well maintained and properly communicated. br• Uphold hotel commitment to hospitality. br• Prepare performance reports related to the Front Office. br• Maximize room revenue and occupancy by reviewing status daily. br• Assigns and approves Duty Roster for all Front desks staff br• Approves and sign for allowance, rebates, etc., required by Front Office Cashier. br• Analyze rate variance, monitor credit report, and maintain close observation of the daily house count. br• Monitor selling status of House daily i.e., flash report, allowance, etc. br• Monitor High Balance report and take appropriate action. br• Ensure implementation of all hotel policies and house rules. br• Ensure logging and delivery of all messages, packages, and mails in a timely and professional man-ner. br• Coordinate and operate all aspects of the Front Office computer system include software mainte-nance, report generating analysis, and simple configuration changes to assist the Front Office. br• Prepare revenue and occupancy forecasting. br• Monitor all V. I. P guests and their requests. br• Maintain required pars of all front office and stationery supplies. br• Review daily Front Office work and activity reports generated by Night Audit. br• Review Front Office log book and Guest feedback forms daily. br• Maintain an organized and comprehensive filing system with documentation of purchases, vouchers-schedule forecast reports, and tracking logs. br• Carry out night auditing procedures during the night shift. br• Perform other duties as required by management.2019 - 2020 (1 Year)
Vits Hotel Mumbai (195 Keys), India
My duties are endless; the sky is a limit, managing performing duties as below: - br br• Reporting directly to communicates with the front office manager or his delegate on all pertinent front office matters effecting guest services. br• Supervising all sections of front office personnel to ensure guest receive prompt, cordial, genuine attention and personal recognition. br• Cooperating, coordinating communicating with other Department Heads as required respecting the hierarchy. Interacting with guests other governmental officials. br• Communicating to management all information that is related to guests’ satisfaction needs action. br• Informing other operation departments, notably Housekeeping, FB, on Front Office matters, which concerns them. br• Ensuring that the rooms’ inventory is followed up for readiness and maximum selling. br• Establishing and maintaining effective employee relations. br• Assisting in conducts such functions as orientation, coaching, training, discipline if necessary, to ensure appropriate staffing and productivity. Identifying training needs coordinating it with the front office manager. br• Assuming overall responsibility for maintaining standards to ensure furnishings, facilities equipment is clean, in good repair well maintained. br• Effectively assisting the section heads in their schedules controls the attendance daily sheet. br• Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance posture of the front office employees. br• Assisting the front office manager in providing the input for the monthly departmental meeting including review and assessment of procedures and events, which requires special handling communication. br• Ensuring that all reservations received are followed up in terms of rates, room types, profile payment. br• Maintaining good public relations by extending personalized service to guests assisting them upon their arrival gathering all necessary information for a recognised closed service. br• Checking inspecting all amenities for all VIP’s ensuring that they receive their category accordingly. br• Ensuring that the daily briefings are conducted in all shifts the form is filled updated. br• Knowing how to implement the contingency plan set in case of emergencies. br• Ensuring that all store supplies are sufficient and all sections are neat organised. br• Replacing the front office manager in his absence thus makes me the decision maker, problem solver the quality insurer. br• Ensuring that all required checklists are filled followed up efficiently. br• Performing related duties special projects as assigned. br• Ensuring short- long-term marketing promotions.2016 - 2018 (2 Years)
Crowne Plaza Dubai (300 Keys), India
• Supervising - Responsible for Scheduling and Staffing, Team Approach, Training, Quality Control & Compliance.2015 - 2016 (1 Year)
Media Rotana Dubai (537 Keys), United Arab Emirates UAE
Apart from Concierge I worked four hours daily at the reception performing duties as below: -2013 - 2014 (1 Year)
Oberoi Hotel Mumbai (555 Keys), India
To serve as a key point of contact for Guests and efficiently respond to Guest inquiries.2013 - 2013 (0Months)
Global e Tele Services, India
• At the international call center as a customer service executive I had to handle inbound & outbound calls promoting different kind of business and products to international clients. Ensuring good ncome returns to both company clients and Global e by exceeding the targets.