An achievement-oriented professional with over 25 years of experience and strong domain knowledge in Client Servicing, F&B Operations Management and Administration
Skilled in managing diverse range of operations entailing F&B operations, sales & revenue, P&L management, costs control, and budgeting
Expertise in developing & streamlining systems with proven skill of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit
Excellence in establishing strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms
Expertise in developing operating procedures & service standards and managing procurement, inventory & food budgets with an eye on cost and stock control
Managed a wide range of functions including menu and function planning, hygiene, health & safety and training & development of hotel staff
Proficient in financial planning, budgeting, management reporting to achieve organizational goals and profitability norms
Experienced in achieving the delivery of the highest quality of services & performance standards; providing thought leadership on all operational aspects, reviewing performance, systems and processes to ensure smooth and hassle-free operations
Interacted with multiple levels of organization, management and staff
Successfully achieved highest sale in F&B Department
Developed promotional strategies to increase sales volume & achieve maximum customer satisfaction
Rich experience in devising & implementing optimum initiatives to enhance business development and quality standards across all departments of the hotel
Performance-driven professional with experience of augmenting business and introducing new innovative concepts, new menus ranging from new cuisines, beverages and delivering customer centric experience in conference & banquet
Successfully built strategic tie-ups with leading online vendors for F&B, Accommodation, Conferences & Banqueting
Highly skilled in delivering outstanding guest services in highly competitive markets across the regions, thereby repeatedly exceeding targets
Developed strong market knowledge of existing and potential clients & ensured business growth opportunities aligned to company’s strategic plans
Played a key role in developing, implementing and executing marketing initiatives and activities for assigned brands including campaigns, events, corporate responsibility programs and sponsorships
• Team-based management style coupled with the zeal to drive vision into reality and motivate peak individual performances