Regards, Sirs
I have thirteen years of hotel industry experience. notably in the front desk function. I am proficient in reservations, Microsoft office applications, the Fidelio-System, Opera-System, the Internet, and Microsoft Outlook. Throughout my tenure in the front office, I coached other agents to improve their qualifications and performance. Although I appreciate learning from others, I enjoy working with the public and educating others on the use of service products. I believe I would excel in this position because I find interacting with other partners, such as customers, both challenging and rewarding. Additionally, my expertise in reservation and guest relations gives me an advantage in understanding the service I would be selling.
Responsibilities:
Supervise the Operations of the Front Desk on a daily basis.
Coach, lead, direct, and guide the efforts of the Reception Agents team.
Provide support for the Front Desk manager's daily operational responsibilities.
Consistently provide a welcoming, engaging, and service-oriented environment that contributes positively to the service provided by our brands.
Follow the established financial guidelines and keep costs under control.
Review the "Open Balance" report on a regular basis and ensure that visitors' deposits are sufficient to cover their estimated total charges upon departure.
Verify and imprint credit cards using electronic acceptance methods for authorization/completion/sale.
Perform precise, moderately complex arithmetic functions using an acceptable electronic device, including corrections and adjustments to the guest folio.
Maintain a comprehensive filing system.
Communicate with Front Desk colleagues regarding all outstanding bills and ensure that departing visitors pay in full.
Ensure that the hotel's credit policies are always adhered to.
Perform daily "bucket check report" against guest folio to ensure charges are precisely posted and receipts are filed/attached correctly.
Ensure that each team member's cash report is balanced and closed at the conclusion of the shift, with the remittance envelope placed in the cash vault.
Examine all bookings and designate room blockings
Constantly review bookings to ensure that room availability and special requests are handled properly.
Perform registration by obtaining visitor information and adhering to established procedures.
Check all transactions performed by Front Desk coworkers throughout the shift and initial the designated space on the registration card to indicate approval.
When necessary, ensure that repeat visitors are pre-registered.
Update and maintain the visitor profile/history for all guests.
Overlook and direct ALL visitor recognition and loyalty programs.
Manage the submission of all local government requirements and visitor information.
Maintain stringent control over room keys.
Ensure that all guest accommodations that are due to be vacated are inspected and that daily housekeeping discrepancy reports are resolved.
Promotes and maintains a secure workplace.
Promotes and directs an environment focused on service and results.
Adheres to all departmental SOPs (Standard Operating Procedures) and safety policies.
Promote all of the hotel's services, amenities, and operating hours.
Managing guest experiences, team performance, and hotel operations as a leader
Prioritizing burden and ensuring that your team delivers memorable, authentic experiences
Developing your team's abilities to generate results that positively affect hotel performance
Having authentic conversations with guests to resolve issues, queries, or concerns
Serving as the initial point of contact for all urgent emergency situations
Qualifications:
Passion for serving guests.
Outstanding verbal and written communication, interpersonal, and leadership skills.
Highly organized, results-driven, and flexible, with the ability to perform well under pressure.
Language proficiency in English, Arabic or a third
Must be capable of handling a variety of duties and guest requests.
Awareness of IDS
Capability to work independently and prioritize tasks.
Experience with hotel loyalty programs is advantageous.
Windows environment computer literacy (Word, Excel, PowerPoint).
We appreciate your time and consideration.
2022 - Present (2 Years)
Royal M AL Aqah Beach and Resort, United Arab Emirates UAE
Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security, and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail, and health and well-being. Occasionally Duty Managers are required to live onsite at the venue they are managing. br brSupervising the efficiency of all processes of a business or organization, by proactively monitoring general operations. brTaking initiative in ensuring that customers are satisfied and employee interactions with customers are positive. Resolving conflicts and troubleshooting issues as they arise. brMeeting regularly with upper management to stay up-to-date with organizational changes, issues, and improvements and communicating these to other staff members.2020 - Present (4 Years)
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Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations . br-techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly.-Observe the front desk and Guest Services areas and ensure that all staff duties are completed in accordance with established policy and procedure,i.e., proper public relations techniques are utilized, guest requests are handled both courteously and professionally, guests are helped on a timely basis and the proper greetings are used, guests are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow-through. GSI, guest comments (via third-party sites, comments cards,s etc.) will be used to measure guest satisfaction.2022 - Present (2 Years)
Pickalbatros, Egypt
Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations . br-techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly.-Observe the front desk and Guest Services areas and ensure that all staff duties are completed in accordance with established policy and procedure,i.e., proper public relations techniques are utilized, guest requests are handled both courteously and professionally, guests are helped on a timely basis and the proper greetings are used, guests are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow-through. GSI, guest comments (via third-party sites, comments cards,s etc.) will be used to measure guest satisfaction.2022 - Present (2 Years)
Royal M AL Aqah, United Arab Emirates UAE
Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security, and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail, and health and well-being. Occasionally Duty Managers are required to live onsite at the venue they are managing.2020 - 2022 (2 Years)
Red Sea Hotels, Egypt
Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations . br-techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly.-Observe the front desk and Guest Services areas and ensure that all staff duties are completed in accordance with established policy and procedure,i.e., proper public relations techniques are utilized, guest requests are handled both courteously and professionally, guests are helped on a timely basis and the proper greetings are used, guests are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow-through. GSI, guest comments (via third-party sites, comments cards,s etc.) will be used to measure guest satisfaction.2019 - 2020 (1 Year)
Red Sea Hotels, Egypt
in this position I manages front desk clerks, schedules employees and handlesemployee issues before they escalate to upper management. expectedto handle guest complaints and train front desk staff. compiles reports formanagement, including occupancy reports and financial information.2017 - 2018 (1 Year)
Red Sea Hotels, Egypt
Front desk supervisors typically serve as the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. These employees perform or delegate various tasks that are essential to daily operations of a hotel's front desk. These tasksinclude making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. Frontdesk supervisors also provide hotel clerks with necessary training and support.Other responsibilities might include bookkeeping duties, such as balancing accounts, conducting nightly financial audits and referring patron commentsand complaints to the appropriate hotel manager. Hotel front desk supervisorsmust be friendly and outgoing, and possess excellent communication andproblem-solving skills2015 - 2016 (1 Year)
Resta Hotels & Resorts, Egypt
Front desk supervisors typically serve as the face of a hotel. They providecustomers with a first and last impression as both greeters of new guests andwell-wishers to departing ones. These employees perform or delegate varioustasks that are essential to daily operations of a hotel's front desk. These tasksinclude making or confirming reservations, verifying and collecting payments,issuing room keys, controlling guest access to safe deposit boxes, andcontacting housekeeping or maintenance when guests report a problem. Frontdesk supervisors also provide hotel clerks with necessary training and support.Other responsibilities might include bookkeeping duties, such as balancingaccounts, conducting nightly financial audits and referring patron commentsand complaints to the appropriate hotel manager. Hotel front desk supervisorsmust be friendly and outgoing, and possess excellent communication andproblem-solving skills.2011 - 2015 (4 Years)
Jaz Grand Resta Hotels & Resorts Marsa Alam, Egypt
-Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.-Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.2015 - 2015 (0Months)
Jaz Hotels, Resorts & Cruises, Egypt
The Shift Leader is a direct contact person for guests. I have to answer their requests or refer the guests to whom it may concern. In some cases assumes some of the Concierge´s duties and responsibilities. Receptionists support my day-to-day business.