A high performing Hospitality Industry professional with significant cross functional experience (14+ Years) in the realm of Client Relationship Management / End to End Hotel Operations- Administration / Food & Business striving to be a key player in achieving organizational objectives in the International Market
5* Hotel Verde Zanzibar-Azam Luxury Resort And Spa Ltd.,Zanzibar, Tanzania, East Africa
Bawarchi Hospitality Management Seashell Millennium Hotel, Dar Es Salaam , Tanzania, East Africa
Hotel Holiday Resort Puri, Odisha, India
Hotel Holiday Resort Puri, Odisha, India
5* Sitara Hotel , Ramoji Fil City Hyderabad
5* Sitara Hotel , Ramoji Fil City Hyderabad, India
5* Sitara Hotel Ramoji Film City Hyderabad, India
2015 - Present (9 Years)
Hotel Verde Zanzibar-Azam Luxury Resort and Spa Ltd, Tanzania, United Republic of
* 134 Keys br* Demonstrated excellence in discharging the overall responsibility for end to end operations of brthe Hotel. br* Adept at establishing expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations. br* Proficiency in independently handling the entire hotel business unit, starting from greeting guests, making them comfortable, billing till the client delivery. br* Adroit in dealing with general reservation inquiries, as well as answering guests\\ questions and dealing with complaints. br* End to end responsibility for the billing transactions and maintain adequate records for the same. br* Maintaining daily functions of billing, correspondence, e-mails commercial visits to the corporate etc. br* Skillfully answering visitors\\ inquiries about the hotel and its products or services, directing visitors to their destinations, sorting and handing out mailers or correspondence. br* Liaising with Local District Administration, Transportation, Hospitality, Protocol, Union matters, Travel arrangements for officials and guests. br* Maintaining cordial relations with customers to sustain the quality of the business. br* Building maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program. br* Interacting directly with customers to analyze requirements and customize products to suit needs. br* Rendering suggestions to corporate and individual clients for enhanced satisfaction. br* Regularly interacting with guests and taking feedback from them to provide better and better