Highly skilled and dedicated customer service professional with 10 years of experience in various roles including waiter, concierge, and valet driver. Proficient in providing exceptional customer experiences and ensuring satisfaction through personalized service. Extensive knowledge of effectively handling customer inquiries, resolving issues, and surpassing expectations. Strong communication and interpersonal skills, enabling positive interactions with diverse individuals. Proven ability to handle high-pressure situations while maintaining composure and professionalism. Committed to delivering outstanding service and building lasting customer relationships.
2022 - Present (2 Years)
Wyndham Garden Ajman, United Arab Emirates UAE
*I am able to meet all the comfort requirements of the hotel guests and customers.2017 - 2020 (3 Years)
Atlantis The Palm, Dubai, United Arab Emirates UAE
Taking order, billings and making weekly staff roaster and also making for them daily allocation plan handling complaints from the staff and guest, and report to the manager on duty, also organizing daily buffet menu, printing and print out, etc,,,,2014 - 2017 (3 Years)
Arabian Courtyard Hotel Spa, United Arab Emirates UAE
Before starting duty taking handover from previous shift and taking order and deliver on time also check the guest satisfaction about their dining experience overall, and also handle minibar and room service,, for billings use pos system etc,,,,2012 - 2014 (2 Years)
Pear continental Hotel, peshawar pakistan, Pakistan
My job description was to take the order and deliver on time also check the guest satisfaction about their dining experience overall. Apart from this room dining experience, minibar etc,,,,