Dear Mam/Sir,
Very Warm Greetings of the day !!!!
Kindly I send my Resume to your reputable Organisation for Front Office , I am passionate and will appreciate taking up this opportunity and i'm confident you get the very best out of me in any position available .
I will bring with me Following Skills, extensive experience in Front Office operations, Audit, Team and self Motivation, Guest satisfaction and retention, resilient personality with highest standards and attention to details, Trustworthy, Positive approach, Analytical.Skills in Front Office Operation, Reservation, Team Training, increasing revenue, DTCM Reports, Night operation and challenges might arise , dealing with Guests complainIn my last position, I was allocated to different Hotels such as Best Western Plus Pearl Creek , Al Manar Grand Hotel Apartment, Lemon Tree Hotel , Lords Plaza. It has fostered a strong relationship with guests and strategic partners. I have exceeded both Management and team goals, while at the same time gaining respect from employees and management through effective Skills, communications, Manners and approach .looking for a Organisation to invest in me and give me an opportunity,I am Excited at to share my Experiences and become part of your TeamLooking forward to hearing from you to discuss how my experience and qualification will prove valuable in the roleNotice period: Ready to join immediatelySalary Exception: As Per Company policy and Budget
Physical Disability -Yes (Little locomotory problem)
Looking forward to your acknowledgement.
With Warm Regards ….!!!
Ranjan Kumar Pandey
+971525839304
2018 - 2021 (3 Years)
Best Western Plus Pearl Creek, United Arab Emirates UAE
As a Sr. Front Office Receptionist my main priority when I am on my shift, is taking care and looking after the safety of my guests, staff members, and hotel property. Presenting enjoyable, hassle free, satisfactory staying experience to every guest of hotel, as well as at the same time maximizing Room Revenue and occupancy also adds up to my priority. Taking notice of cleanliness of lobby, public areas as well as ensuring the neat appearance and grooming of Front Office Attendant, their correct attitude and behavior. Reviewing and studying daily selling status of rooms, house counts, analyzing rate variances, credit reports, allowances, discounts, rebates, etc. Operate all aspect of Front Office computer systems, property management software, servers and configuration changes. Maintain and organize all documentation of contracts, mails, purchases, guest/ corporate folios, staff evaluation documents, forecast reports, training, loyalty programs, etc. Assigned Duty roster for Front Desk staff, bell desk, concierge, business Center and get it approved. maintain wages, overtimes, operational cost, front office supplies within the budget. Having knowledge and trained about Fire, Life emergency and Hotel safety procedures. Monitored daily guest movements, VIP guest requests and handled guest complaints and other related problems. Work and coordinate closely on daily basis with departments of reservations, sales, revenue, housekeeping, IT, HR training and finance, etc. Conduct daily departmental briefings, review logbooks, guests’ feedback\\s and evaluate job performance of team. Monitor and involve in daily cash handling, spot-checks and shift checklist as well as perform other duties and responsibilities assigned by Front Office Manager. Actively participate in customer driven events. eg: Cocktail parties for tour operators. Assist Front Office Manager in monitoring and analyzing sales and cost of the department, compare with budget and take correct comprehensive measures if required.2017 - 2018 (1 Year)
Al Manar Hotel Appartment, United Arab Emirates UAE
Monitored and supervised activities of front office team, from maintaining proper cash control to guest service standards. <br>• Ensured consistency, compliance and improvement where necessary abiding by the Brand Service Standards. <br>• Monitored departmental costs to ensure performance against budget. <br>• Ensured memorable experience for the VIP guests as directed by the Front Office Manager. <br>• Checked registration cards to ensure all information correctly updated by the front office associates. <br>• Handled guest complaints and offered effective solution in consultation with the Front Office Manager. <br>• Assign duty roster for the supervisors and oversee the front desk operations. <br>• Control the credit check report and lease with the credit manager. <br>• Developed departmental trainers in association with the training department and supervised the training to ensure the standard operating procedures are followed by all. <br>• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check room blocking and ensure any special requests are carried out accordingly, greet guests upon arrival and escort them when necessary2016 - 2017 (1 Year)
Lemon Tree Hotel, India
. Snapshot of Professional Responsibilities <br> Having diverse experience of over 6 Months in Group Reservations, 1year in Front Desk. <br>. A demonstrator who can adapt to changing situations and different cultures to achieve results. <br>. Detailed Professional Responsibilities. <br>. Administrative. <br>. Part of the Pre-Opening Team. <br>. Assists in the preparation and updates of the Departmental Operations Manual. <br>. Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. <br>Customer Service <br>. Conduct show of the hotel facilities. <br>. Assist team members when in criticism / complains from guests and report the same to the ones concerned <br>Ensures that guest history records are accurately maintained in accordance to feedback received through Maritza Survey. <br>Operational <br>. Ensures the strict control of room keys. <br>. Keep a follow up for high balance guests and ensure that part settlements are done by guests periodically <br>. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. <br>. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. <br>. Ensure a smooth implementation of the Guest Recognition Program to maximize guest satisfaction <br>Personnel <br>. Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.2016 - 2016 (0Months)
Lords Plaza, India
2016 - 2016 (0Months)
Serena Beach Resort, India