Seeking a long-term career opportunity with a multinational company in the hospitality service field whereby my experience, communication skills and interpersonal skills could be strengthened and further developed.I am hospitality professional with 19 Years of experience with leading luxury hotels & resorts in Egypt, Saudi Arabia and Bahrain. Operational leadership experience in all areas of the business unit. Highly motivated with a constant drive for success, personal and team development. Excellent interpersonal skills and proven track record to manage international and culturally diverse teams. Strong working relationships across all levels of the business to achieve common goals. Vast experience in hotel pre-opening. Work well with customers and employees and can relate effectively at all levels.I am hard working and dedicated individual with varied experience in the hospitality industry; in particular I have strong analytical strategic planning skills, which are not detached from a genuine desire to present guests with the best service and a most memorable experience. Hands – on professional that enjoys new challenges.
2022 - Present (2 Years)
SENTIDO Mamlouk Palace Resort Hurghada, Egypt
2019 - 2022 (3 Years)
DoubleTree by Hilton Nungwi Resort, Tanzania, United Republic of
Overseeing daily business operations plan, develop, implement and oversee company initiatives and projects. In charge of hiring and evaluating company employees. Developing and implementing growth strategies. Monitor company’s overall budget in collaboration with the Head Of company’s departments (Operations, Communication, and Account Management Sponsorship). Oversee product stocking, accounting and marketing efforts. Monitor payroll, expenses, marketing and sales campaigns. Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives. Monitor company finances in collaboration with Head of Finances and Administration. Organize working process in between the Head Of company’s departments and lead weekly and monthly coordination meeting. Monitor the implementation and proper executions of events operations. Review the Strategies to maintain Hotel Operations against key milestones, KPIs, program, budget and other established. Maintain current information on demographics and highlight to Hotel operator; change in demand and supply, and all markets that impact on the performance and positioning of hotel. Review and analyze quarterly reporting and annual hotel operating budgets, and hotel performance in line with Budget provided by hotel operators and communicate regularly to Hotel operator for hotel performance. Oversee contracts for service providers including FB and franchise operators. Perform on-site property inspection and spot deficiencies in cleanliness, service levels, and property condition and assess requirement for improvement in coordination with Hotel operator. Ensure positive customer experiences by maintaining high quality facilities and remedying problems. Follow up on standards surveys and find acceptable solutions to problems that may arise.