ABOUT
Professionally qualified and broadly trained, highly disciplined with over 20 years of hotel experience in the hospitality industry in leading hotels. I have experience working with different departments and people. I am a fast learner. Always seeking to learn & develop myself and the business. I have creative ideas to help your business growth. Always giving excellent customer service. Responsible and loyal person. Like to take on challenges. Helping others to overcome their difficult situations. I am an honest person with multi tusks.
Basic Info
Industry: Hotels & Resorts
Department: Front of House
Job Level: Supervisor
Job Role: Front Desk Supervisor
Nationality: Sri Lanka
Current Country: Oman
Education Level: High School
Sarath K Gamlath's Activity
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No Activity
Experience
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Front Desk Supervisor
January 2019 - Present (3 Years)
Asfar Hotel Apartment, Oman
1 Welcome greet to everyone and creating an excellent impression. br2 Friendly, professional, cheerful and well-mannered at all times. br3 Consistently resolves guest problems and complaints in an efficient manner review. br4 Ensure a quality operation maintain a high level of customer satisfaction. br5 Selling techniques of rooms, upselling upgrading, promote other services activities, increase occupancy br percentage and hotel revenue. br6 Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly br and attentive to guest needs and service. br7 Handle reservations follow up cancelation and no-show reservations. Maintain filing correspondence as per SOP. br8 Allocates rooms for tomorrow expected arrivals. Check guest preferences and special requests review. br9 Prepare and special attention on group, VIP VVIP arrivals and departures. br10 Cooperating with other department with friendly professional manner. Provide receiving information accurately. br11 Handle daily staff briefing, Training and cross training staff, practices with SOP. Schedule staff. Build professional team br with excellent team work. Support to all hotel staff when required. br12 Focused on staff grooming and punctual and behaviors. br13 Cross checks all system postings, Arrivals, Departures, rate codes, segments, and others cashier postings. br14 Performs other duties as assigned, requested by management. Prepare daily, weekly, monthly, early reports. br15 Supervises daily shift process, cashier float, ensuring all team members follow with SOP and are friendly and attentive br to guest needs and service. -
Front Desk Supervisor
July 2014 - September 2018 (4 Years)
Ashford Hotel Nuwara Eliya, Sri Lanka
• Welcome greet to everyone and creating an excellent impression. br• Friendly, professional, cheerful and well-mannered at all times. br• Consistently resolves guest problems and complaints in an efficient manner review. br• Ensure a quality operation maintain a high level of customer satisfaction. br• Selling techniques of rooms, upselling upgrading, promote other services activities, br increase occupancy percentage and hotel revenue. br• Supervises daily shift process ensuring all team members adhere to standard operating br procedures and are friendly and attentive to guest needs and service. br• Handle reservations follow up cancelation and no-show reservations. Maintain filing br correspondence as per SOP. br• Allocates rooms for tomorrow expected arrivals. Check guest preferences and special br requests review. br• Prepare and special attention on group, VIP VVIP arrivals and departures. br• Cooperating with other department with friendly professional manner. Provide receiving br information accurately. br• Handle daily staff briefing, Training and cross training staff, practices with SOP. Schedule staff. br Build professional team with excellent team work. Support to all hotel staff when required. br• Focused on staff grooming and punctual and behaviors. br• Cross checks all system postings, Arrivals, Departures, rate codes, segments, and others br cashier postings. br• Performs other duties as assigned, requested by management. Prepare daily, weekly, br monthly, early reports. br• Supervises daily shift process, cashier float, ensuring all team members follow with SOP and br are friendly and attentive to guest needs and service. -
General Cashier cum Paymaster
December 2011 - June 2014 (3 Years)
Ramada Hotel & Suite Ajman UAE, United Arab Emirates UAE
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Night Auditor
November 2010 - December 2011 (1 Year)
Ramada Hotel Suites Ajman, United Arab Emirates UAE
o Cross check front office other departments daily posting other transactions by accounting manner to bring accurate revenue end of the day. bro Cross Check Arrivals, Departures, Cash Refund, Paid Outs, Advance Deposit, Credit card Posting others all postings. bro Check FB Outlets Checks others department Posting. bro Check physically occupancy report given by housekeeping department. bro Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the department cashier. bro Change the system date after checking and correction of all transaction posting in the day. bro Preparing reports by summarizes and compiles information for the hotel\\s financial records. bro Tracks room revenue, occupancy percentages, and other front office operating statistics.
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