Seeking an organization that requires a bold and competent leader. I aspire to bring years of professional experience to facilitate Property selling tactics, using rapport with topmost people and organizations in the Corporate, Govt. and other Non-Govt. organization, leading a team to maximize revenue and productivity along with services and ensure strong future growth. I aim to build a versatile and challenging career in a dynamic environment where a strong sense of responsibility, efficiency and willingness to learn and grow are valued characteristics.I am diligent and versatile Hospitality Management Professional with 5 years + experience in customer service in the hotel industry and specialized in Sales & Marketing and Event & Food with a successful career history and track record of breaking records. I have developed my skill in Event, Food & Room Sales with Operations, Food knowledge, Pricing, Strategic Planning, Budgeting, Team Management. During my career span I have built a strong guest relationship and clientele base as basically I am a Sales Person with food knowledge.
February 2014 - March 2016
The Peoples University Of Bangladesh, Bangladesh
January 2006 - March 2011
The Peoples Universty of Bangladesh, Bangladesh
January 2003 - February 2006
Birganj Deree Collage, Bangladesh
January 2002 - March 2003
Nandigram Pilot High School, Bangladesh
2020 - Present (4 Years)
Hotel Naz Garden, Bangladesh
Supporting trining and supervising front office staff.Ensurining thalt all coustomer-relatad tasks are handled e are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.2013 - 2014 (1 Year)
Hotel Holiday villa gram, Bangladesh
ont Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens out the house count. They check arrivals of VIP guests, are in charge of possible upgrades and have the concierge team deliver note cards to guestrooms per hotel chain standards. They verify the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift. Front Office Supervisors communicate all important information to the following shift to ensure a smooth transition through the Front Desk logbook.2011 - 2013 (2 Years)
Ascort Hotel, Bangladesh
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. br brIn this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. br brYour goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.2010 - 2011 (1 Year)
Hotel Estarn Residence, Bangladesh
Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs.