I am currently leading the hospitality development division at Fam Holding, an esteemed position I assumed in April 2023. In this capacity, I am responsible for optimizing the performance of 5,780 residential units, ensuring the delivery of exceptional services and ensuring utmost customer satisfaction. My role involves identifying and capitalizing on new growth prospects while overseeing a pipeline of upcoming projects.
Notably, I am spearheading the development of two iconic hotel resorts on Al Marjan Island, with an impressive combined value of $1.28 billion. Beyond these developments, my contributions extend towards the realization of our global expansion vision, involving strategic partnerships and master planning for an entertainment city in Mozambique. My unwavering commitment to innovation and industry excellence continues to guide my efforts.
International-Business-Management-Institute
International-Business-Management-Institute
International-Business-Management-Institute
International-Business-Management-Institute
International-Business-Management-Institute
International-Business-Management-Institute
2023 - Present (1 Year)
FAM Holding, United Arab Emirates UAE
Lead the hospitality development division, responsible for optimizing the performance of 5,780 residential units to ensure exceptional customer experiences.2021 - 2023 (2 Years)
Kerten Hospitality, United Arab Emirates UAE
My first assignment was to be the general manager of Cloud7 Alsawan Cloud7 Jabel Jais, a 5-star luxury retreat in RAK in the pre-opening phase of the hotel. I was later promoted to become the country manager for the UAE while expanding the hotel portfolio there. Then I am the Area Country Manager for the Middle East, responsible for a portfolio of managed and franchised hotels in the Middle East, totaling over nine properties and generating annual revenue of over $250 million. br brwas responsible for overseeing the construction of the resort, managing a budget of over $10 million, and hiring and training staff. I was also responsible for the marketing and launch of the resort, and for ensuring the highest standards for customer satisfaction. was responsible for developing the resort\\\\\\\\s overall strategy and operational plans. I coordinated and supervised the opening process while managing the budget and the timeline. I also recruited and trained the staff and was responsible for overseeing the day-to-day operations.2020 - 2021 (1 Year)
Expo 2020 Dubai, United Arab Emirates UAE
A served as the pavilion manager for one of the biggest events in the world, however due to a Covid we were grounded for a period of time, and we helped them to prepare for the pre-opening phase, and we developed the budget management process2015 - 2020 (5 Years)
Hilton Dubai Jumeirah Beach Hotel, United Arab Emirates UAE
Responsible for overseeing the daily operation of the 390 rooms hotel and 10 brrestaurants. Training the Front Office Team, creating and implementing SOPs to improve team performance, and introducing different initiatives to be more efficient and sustainable. Implementing new procedures that lead to improving the Overall Arrival and Overall Departure Experience by 5 % YoY. Responsible for FB operations, Housekeeping, Front Desk, Guest Services, concierge, valet, executive lounge, telephone operator supervising a team of 90 team members. Build a good relationship with Government and Ministry accounts through operations brrequirements - supporting VIP and Protocol visits, obtaining permits and licenses; brhosting Municipality visits and audits.2020 - 2020 (0Months)
Expo2020 Dubai, United Arab Emirates UAE
Successfully completed the thorough interview process and have been accepted for the position of Guest Service Pavilion Manager - Dubai EXPO 2020.2012 - 2015 (3 Years)
Hilton Dubai Jumeirah, United Arab Emirates UAE
Responsible for VIPs, head of states & delegations and their arrival & departure organization,2011 - 2012 (1 Year)
Emirates Grand Hotel, United Arab Emirates UAE
Monitoring and executing the night procedures like cashiering, correct billing, exceeding credit card limit, etc. Manager on duty representing the hotel and facilitating the communication between staff, guests, and the other managers.2008 - 2011 (3 Years)
Al Bustan Rotan Hotel, United Arab Emirates UAE
Responsible for providing flawless, upscale, professional, and high-class overall guest experience in the hotel. Focusing on analyzing guest feedback and complaints, reply to guests after further investigation while providing strategic direction to continuously improve the overall guest feedback.2006 - 2008 (2 Years)
Grand Hyatt Dubai, United Arab Emirates UAE
Plans and supervises the day to day Front office operations related to the arrival and