· Handled premium store operaAons in First Class Lounge & VIP lounge, Arrivals with excellent sales & customer service results. · Supervised Premium brands BouAques like Hugo Boss, E.Zegna, Bally, Diesel, Paul & Shark, Porsche Design, Tumi, Harrods etc. · Successfully Supervised Events & Facili>es at Golf Club.(VIP) · Qatar Airways LEAP 1 CerAfied – On the Job Trainer · Qatar Airways LEAP 2 CerAfied – World Class Facilitator. · Conducted On the Job Product & Process training for 800+ staffs · Diverse experience spanning Sales, Hospitality, Event & Facili>es, Restaurants, Admin, Banking, & Customer Service. · Advance Diploma in Computer ApplicaAons - Excellent computer skills, very tech savvy. MS Excel, MS Powerpoint, MS Outlook, Oracle Opera, MS Dynamic AX, CRM, ERP and PoS Terminals. PERSONAL SUMMARY I am a competent Retail Sales Supervisor with excellent communicaAon and interpersonal skills, together with a proven track record of maximizing sales by providing a comprehensive management, planning and support to the QDF Retail team. I have 12 years of experience in Sales, Retail, faciliAes & Events, Training and Hospitality industry and a further 2 years of banking experience for TD Canada Trust bank Currently, looking for a new and challenging posiAon, One which will makes best use of my exisAng skills and experience.
2014 - Present (10 Years)
Qatar Airways, Qatar
Customer Service Supervisor - In-charge of Sales and Guest service team. Our primary responsibility is to ensure five star Customer Service and the team achieves the sales targets on Ame. Responsible for the overall store & team performance.2014 - 2018 (4 Years)
Qatar Duty Free, Qatar
Shop/ Store Supervisor - Duty Free Shops At HIA Airport2012 - 2014 (2 Years)
Lucknow Golf Club, India
Provide overall supervision of the club premises to ensure all programs and events, sports acAviAes are running smoothly and that guests are served beyond their expectaAon. br• Serving VIP guest mostly Government officials, high ranking ciivil services officers (IAS/IPS) and various sectors, club members. br• Responsibility to recognize public safety concerns and the iniAaAve to act upon. Communicate any problem, customer concerns or suggesAons to the Club Manager or Assistant Director br• Work as a team player with co-workers and in conjuncAon with other departments. br• Completely understand and enforce clubs rules and regulaAons br• Serve as the onsite Event Supervisor for all sports, club acAviAes brand special events. br• Ensure clubs maintenance and hygiene standards.2008 - 2012 (4 Years)
AM PM Restaurant, India
AMPM Restaurant-2008 to 2012