A highly competent and engaging trainer with an exceptional track record in facilitating and designing world-class training programs on diverse topics: - Customer Service - Telephone Skills - Retail Selling Skills - Team Building - Product Knowledge - Technical Training - Computer-aided Training - Stress Management - Effective Leadership - Interpersonal Skills and Assertiveness - First Aid, CPR & AED Primarily employed in Fortune 500 companies of varied business disciplines including aviation, banking, retail and customer support. I have also enjoyed the privilege of training in many multicultural learning and development settings, from the Philippines, the Middle East and North America.
2017 - Present (7 Years)
Emirates Airlines, United Arab Emirates UAE
● Submitted regular activity, status and other reports to the line manager for review to maximise efficiencies within the department.2015 - 2017 (2 Years)
Al Futtaim Group, United Arab Emirates UAE
● Developed and organized the criteria for performance evaluation prior to training2014 - 2015 (1 Year)
QBE Insurance Group, Philippines
QBE Group has successfully delivered more than 135 acquisitions since our first acquisition in 1982 and has grown substantially over the last 10 years. QBE's gross written premium was US$17.9 billion in 2013.2013 - 2014 (1 Year)
The Results Companies, Philippines
The Results Companies exceeds its clients’ expectations by providing a better operational foundation while integrating leading processes and systems to drive top-tier performance and quality.2011 - 2013 (2 Years)
Jarir Bookstore, Saudi Arabia
● Built on existing new-hire programs and initiate an improved induction program for retail sales staff.2009 - 2011 (2 Years)
JPMorgan Chase Bank N.A., Philippines
● Carried out the new-hire wing-to-wing process training2005 - 2009 (4 Years)
Al Futtaim Group, United Arab Emirates UAE
● Developed and organized the criteria for performance evaluation prior to training2004 - 2005 (1 Year)
Convergys, Philippines
● Delivered a 2-week communication and culture program for new hires2003 - 2004 (1 Year)
Sykes Asia Inc, Philippines
Reporting to the Training Delivery Manager, my core responsibility was to facilitate the 20-day training that involved technical procedures, e-learning simulations and coached new hires so they will be able to efficiently perform on the production floor while meeting strict client standards.