Experience - Total 17+ years in the aviation/service industry, with 13 years of experience in Training with an objective to obtain a challenging position with a focus on Training Delivery and Content design.
• Vast knowledge & experience in conducting Training with a deep understanding of quality management in an airline services environment.
• Proficiency in creating training modules using the system framework to match the demands of customers - internal & external.
• Always striving to apply creative & innovative solutions to match a dynamic work environment.
• Quick learner, able to adapt & implement changes
• Can execute a task with limited means and perform under pressure.
• Enthusiastic, self-driven, able to prioritize tasks and implement changes smoothly.
• Excellent interpersonal, communication and presentation skills.
• People-oriented professional, with a positive approach to dealing with my trainees, peers & management.
• Recognized by colleagues as a Team player - always lending a helping hand, work effectively within a team & having a healthy competitive spirit.
Moscow Institute Of Physics And Technology - Offered Through Coursera.
University Of Minnesota - Offered Through Coursera
University Of Colorado Boulder - Offered Through Coursera
University Of Colorado Boulder - Offered Through Coursera
National Research Tomsk State Offered Through Coursera
University Of California, Davis - Offered Through Coursera
Macquarie University - Offered Through Coursera
Etihad Airways
Etihad Airways
Beacon Consulting Pvt. Ltd
Etihad Airways
2012 - 2020 (8 Years)
Etihad Akrways, United Arab Emirates UAE
Roles and Responsibilities2005 - 2012 (7 Years)
Kingfisher Airlines, India
Roles and Responsibilities2004 - 2005 (1 Year)
British Airways, India
Executed the below tasks in handling airport operations as a Customer service agent.2002 - 2004 (2 Years)
Jet Airways, India
Executed the below tasks in handling airport operations as a Customer service agent.