A very passionate hotelier who loves challenging situations and scenarios to show my abilities and strength. I have a flair for working with the team and leading them to achieve a common goal. It is essential for me to lead from the front and hence set examples for people. I have spent Thirteen plus years in this industry and have worked my way up, In addition to educational and professional qualifications, my extensive work experience in luxury and business hotels at various roles contributed to building up a high level of professionalism and strengthened my communication and interpersonal skills required for long-term success in this industry.
In my current role in addition to operation control, I am responsible for people management and training & development. The span of controls includes guest service excellence, administration, increasing GOP, Revenue, reviewing and controlling expenses, and wastage and vendors management. I have a keen emphasis on marketing, sales, and relationship-building to penetrate the market to get new sets of corporate and loyal guests for the hotel.
2020 - Present (4 Years)
Fortune park Dahej, India
Monitor P & L Cost control.2018 - 2020 (2 Years)
The Lalit New Delhi, India
Handling the Giant with 461 Keys in the busiest place of Delhi Connaught Place <br>1.Responsible for GSTS TripAdvisor Ranking. 2. Responsible for maintaining NPA Score. 3.Maximum Guest Appreciations on TripAdvisor. 4.RCA Management through YYY? Concept. 5.Front of the House Operations. 6.Responsible for Incremental Revenue through Direct Upselling and Walk-ins. 7.Expert in the conversation of Opportunities into Business. 8.Team Management of 70+ Employees within the department including Bell Desk Concierge.2016 - 2018 (2 Years)
Radisson blu kaushambi, India
Monitors Brand Standard. brClub Carlson Ambassador. brNight Audit. brMIR Updation and circulation. brGuest Relations. brMonitor OTC. brMaterialise opportunity into business and contributing in GOP % brGSI NPA Scores maintaining through Medallia.2013 - 2016 (3 Years)
The Lalit Laxmi VIlas Palace, Udaipur, India
Monitor the Brand Standards Implementation.2012 - 2013 (1 Year)
Lebua Hotels & Resorts, India
2010 - 2012 (2 Years)
The Hans, India
2007 - 2009 (2 Years)
Devi Garh Palace, Udaipur, India
2005 - 2006 (1 Year)
Hyatt Hotels, India