2022 - Present (2 Years)
Sharjah National Hotels, United Arab Emirates UAE
Creating and nurturing the hotel environment that emphasizes motivation, empowerment, teamwork and continuous improvement and a passion for providing service to the guests.2021 - 2022 (1 Year)
Al Khoory Hotels, United Arab Emirates UAE
Responsible for hiring, training, budgeting, and overseeing Furniture/fixtures/ and Equipment. brImplemented and developed Policies and Procedures for Housekeeping Department. brResearched and finalized new products and services to ensure maintaining the highest quality service. brAnnual Operating Profit/Payroll Budget - br• Department Budget and Headcounts. br brKey Metrics - br• Department Budget br• Guest Satisfaction Survey br• Employee Satisfaction Survey br• Brand Quality Audit br br brDecision-Making Responsibilities (Decision Rights) – br• Department Budget br• Matters pertaining to Housekeeping/Laundry operations2016 - 2021 (5 Years)
Hilton Al Hamra Residence and Village, United Arab Emirates UAE
Played a key role in revamping the Room division of 425 rooms as per Hilton hotels standards <br> <br>Systematized solid supplies inventory system that brought down supplies misuse and loss by 90%. <br> <br>Revamped the inventory system, making the process 50% more efficient than before. Implemented a series of training programs for an existing team, which increased their ability to meet organizational standards. Completed interviews, performance reviews, and disciplinary action.2014 - 2016 (2 Years)
Crown plaza Doha the Business Park, Qatar
• Performed inspections of rooms and common areas to ensure staff works quality. br• Supervised daily housekeeping staff duties. br• Assisted with hiring and selection process for new housekeeping staff members. br• Worked closely with Housekeeper Manager to ensure hotel goals met. br• Kept inventory supply list. br• Completed monthly inventory audits. br• Inspected staff grooming and uniform compliance and made corrections as needed.2012 - 2014 (2 Years)
Crown Plaza Hotels & Resort, Oman
• Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.