I am Fowroz Khan, I am having 9 years of experience in the field of IT, specializing in System and Network.
I handled OS (Windows, Linux and MAC), Windows server (AD, GPO, DNS, File Server, DHCP), Exchange Server, Virtualization( Hyper-V), Office 365, Microsoft Azure, Oracle Cloud Infrastructure, Networks like Routers (Cisco), Manageable Switches (Cisco and HP), Firewalls (FortiGate and SonicWALL), Wireless Access Point, Avaya IP Phone and Troubleshooting (Networks, Servers, Systems), Backup and Restore (Veeam), CCTV, Biometric Devices, and all IT related problems and solutions.
I sincerely feel that my skill sets, and academic qualifications will well suit your requirement, if my skill sets are not matching your requirement, i'll take this as a learning opportunity, acquire & adopt the technologies ASAP, because day by day technologies are advancing faster, so I am also ready to acquire it and looking forward to joining your company and taking on more responsibilities.
2017 - Present (7 Years)
RFM Loyalty LLC, United Arab Emirates UAE
▪Manage the IT Service Desk with support from the Network Manager and be the first line of contact for all employees requiring IT Support and complete general IT administrative tasks <br>▪Manage all incoming IT support calls into the IT Management System and “Fix on First Call” by person and over the phone or remotely if possible <br>▪Deploying, Maintaining,and monitoring of all Windows Servers, Hyper-V, Client PC’s, Printers, Firewall (SonicWALL), Router (Cisco), L2 Switches (Cisco, HP), Access-Points(D-Link) <br>▪Implemented SSL VPN to provide a secure connection between remote users and internal network resources and Site to Site VPN for Vendors using SonicWALL with Public IP <br>▪Installing, maintaining,and administering computer network devices, servers and related computing environments including systems software, applications software, telephony hardware, and configurations. <br>▪Performed troubleshooting and diagnosis to hardware/software network failures and provided resolutions. <br>▪Purchase hardware and software following procedures with guidance from the IT Manager to ensure the compatibility with the Office network <br>▪Protecting data, software, and hardware by coordinating, planning,and implementing network security measures along with the IT Manager. <br>▪Troubleshooting, diagnosing,and resolving hardware, software, and other network and system problems. <br>▪Coordinating with the vendors for faulty network, system and datacenter hardware components when required. <br>▪Maintaining, configuring, and monitoring virus protection software and email applications. <br>▪Administration of CCTV and Access Control system. <br>▪Designing, configuring,and testing networking and server software, computer hardware, and operating system software. <br>▪Conduct a daily IT checklist for each individual site inorder to proactively prevent regular or common faults <br>▪Planned and implemented QNAP storage solutions in live production environments <br>▪Configured QNAP in SAN (iSCSI File Server) and Loaded software and patches relative to Synology functionality on servers running Windows platform <br>▪Configuration of Windows Server Active Directory Domains. Configuring DNS, DHCP, network shares, and printing services and Responsible for applying security updates and patches on servers, desktops, and laptops <br>▪Performed daily system monitoring, verifying the CIA of all hardware, server resources, reviewing system <br>▪Monitor, Maintained and scheduled the backup/restoration using Veeam Backup2016 - 2017 (1 Year)
Dubai Gem Private School, United Arab Emirates UAE
▪Deploying, Maintaining,and monitoring of all Windows Servers, Hyper-V, PC’s, Printers, Firewall (SonicWALL), Router (Cisco), L2 Switches (Cisco, HP and 3COM), Access-Points (Cisco) <br>▪Install and configure software and hardware and Manage network servers and technology tools <br>▪Set up accounts and workstations Troubleshoot issues and outages <br>▪Monitor performance and maintain systems according to requirements <br>▪Ensure security through access controls, backups,and firewalls <br>▪Conduct a daily IT checklist in order to proactively prevent regular or common faults <br>▪Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. <br>▪Implemented SSL VPN to provide a secure connection between remote users and internal network resources using DDNS and SonicWALL <br>▪Provide technical support for both hardware and software issue our users encounter <br>▪Support LANs, WANs, network segments, Internet, and intranet systems and Ensure design of system allows all components to work properly together. <br>▪Upgrade systems and processes as required for enhanced functionality and security issue resolution <br>▪Administrate infrastructure, including firewalls, databases, malware protection software and other processes <br>▪Configured Synology in SAN (iSCSI) and Loaded software and patches relative to Synology functionality on servers running Windows platform <br>▪Purchase hardware and software following procedures with guidance from the IT Manager to ensure the compatibility with the school network2014 - 2015 (1 Year)
Lalithaa Jewellery Mart Pvt Ltd, India
▪Deploying, Maintaining,and monitoring of all Windows Servers, PC’s, Printers, Applications,Leased Line, Firewall (FortiGate), Router (Cisco), Switch (Cisco L2 Switch), Access-Points <br>▪Handling entire LAN/WAN Network of the project which includes maintenance troubleshooting of existing network as well as deployment of new networks <br>▪Our network includes around 1000 client systems, 15 servers, 13 Firewalls, 10 Cisco 1841 2911 Routers and 52 Cisco 2960 and 3560 catalyst switches are all divided among Head office and various Branch offices <br>▪Configuring DHCP, URL/Application Blockage, Port Forwarding and Network Fail-Over through FortiGate Firewall. <br>▪Configuring Wired Wireless Networking Devices like Access Point, Firewall devices, DVR, NVR, IP Camera, D-Link and NetGear Access Point <br>▪Implemented IPsec VPN between Head office and Various Branches using Cisco Router’s <br>▪Designed, planned,and implemented Group Policy, OU, ADUC to create and manage Computers, Users and group accounts in an Active Directory environment. <br>▪Troubleshooting branch user queries through Telephone and Remote desktop <br>▪Serves as the main SPOC (Single Point of Contact) for management any outside vendors (hardware/software) and manages maintenance/repairs as required2012 - 2014 (2 Years)
Sysco Infotech Pvt Ltd, India
▪Responsible for Second-level support to all server related issues and end user’s issues <br>▪Installing,Configuring, Managing of Windows Server 2008 <br>▪Managed user accounts, groups, print queues and controlling access rights using Active Directory <br>▪Implemented and managed IP Addressing; configured TCP/IP addressing on a server <br>▪Configured automatic updates for network clients by using Group Policy <br>▪Performed day-to-day administration functions, backup and restoration, printer maintenance <br>▪Perform on-site and remote-site technical support2011 - 2012 (1 Year)
Finsoft Solutions Pvt Ltd, India
▪Installing, configuring, updating,and maintaining server software/hardware