• Highly motivated Guest Experience Manager focused on streamlining service procedures and maximizing team efficiency. • Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual guests needs. • Ready to offer all my skills and knowledge in order to support business success.
2019 - Present (5 Years)
Fäm living, United Arab Emirates UAE
Managed team of 6 employees, overseeing the hiring, training, and professional growth of employees.2017 - 2019 (2 Years)
Flydubai, United Arab Emirates UAE
Attend a pre-flight briefing to know working positions for the upcoming flight, flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs.2015 - 2017 (2 Years)
Habtoor Grand Beach Resort and Spa, Autograph Collection by Marriott, United Arab Emirates UAE
Supervise guest service department which was made up of about 20 employees from Guest Service Officers, Bell boys and Concierge.2015 - 2015 (0Months)
Pullman Hotel, United Arab Emirates UAE
Check the restaurant on daily basis to ensure cleanliness, high quality of service and food presentation.