2018 - 2020 (2 Years)
Royal Caribbean cruises, Miami USA, United States
As a bar server in the Royal Caribbean Cruise Lines am responsible for guest satisfaction as well as providing professional service to our guests, ensuring their cruise holiday will be a memorable experience. There are other key responsibilities such as: <br> <br>• Interacting with customers by taking their orders, making recommendations, providing them with accurate bills and supplying them with whatever they need in a timely manner. br• Up-selling beverage products as well as selling beverage packages to increase revenue. br• Handling multiple tables and tasks in an efficient manner. br• Preparing as well as serving Cocktails, Wines, Coffees, mocktails, spirits. br• Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc. br• Assisting in picking up stores. br• Learning about beverages, such as Wine, beer, liquors and cocktails. br• Taking inventory of liquors, supplies and ingredients. br• Checking identification to ensure customers are the proper age to purchase alcoholic beverages. br• Standing, walking, carrying heavy trays of drinks and Cleaning and clearing tables. br• Handling Guest Complaints suggestions. br• Handling of POS [point of sale system] Fidelio, processing payments.2012 - 2017 (5 Years)
Emirates Flight Catering, United Arab Emirates UAE
As a Senior waiter/ Team Leader in the Emirates first/ business class lounge at Dubai International Airport am responsible for guest satisfaction as well as providing professional service to our guests, ensuring their lounge visit will be a memorable dining experience. There are other key responsibilities such as: