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Nicole Sam Ruiz's Activity
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Education
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Certifications & Awards
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Experience
Front Office Agent
2018 - 2020 (2 Years)
Oxford Suites Makati, Philippines
- Assists in arranging reservations - Facilitates a smooth check-in process -Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing - Collect payments following all cash/check/credit card procedures - Handles customer complaints and inquiries. -Selling rooms -Make on the spot reservations using Room Master -Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns.
Front Office Associate
2017 - 2018 (1 Year)
Riviera Mansion Hotel, Philippines
- Give a warm welcome and check in guests taking into account the established SOPs - Handled guest complaints and settled issues -Collecting cash and managing a cash drawer -Multi task, check inn, check out, answer phones, etc