Holiday Inn(IHG Group) New Delhi,India
FRONT OFFICE ASSOCIATE 20th May,2019 till now
JOB RESPONSIBILITY AS POINT WISE:
Worked in the pandemic situation of Covid-19 with proper restrictions and handled quarantine guests with their ins and outs.
Perform all check-in and check-out tasks.
Maintaining Font Desk Check List Sheet along with Duplicate Key Card issuing Letter.
Manage online and phone reservations
Handling inbound and outbound mails queries, solving and reverting them accordingly.
Handling front desk cash drawers, petty cash vouchers, paid outs, IOU and cheques.
At the end of the shift, tallying all the transactions done and match it with EDC machines data,system reports and the signed folios by guests.
Tallying of City Ledger.
Change eligible currency from guests and then drop signed folios along with currencies to Finance team.
Updating registration cards in the PMS, performing manual entry, enrolling them for hotel membership if eligible and making C-Forms of international nationalities
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates and amenities.
Respond to guests’ complaints in a timely and professional manner.
Park Hyatt Chennai, (Tamil Nadu), INDIA
Guest Service Officer 16th Jan, 2019 to 5th April, 2019
JOB RESPONSIBILITY AS POINT WISE:
Faced and handled many new challenges and gained trust from my superiors, performed consistently by keeping all the targets in mind and completed it with the spirit of team work.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Directed phone inquiries, answered guest’s questions and scheduled appointments.
Also worked in Operators and performed day to day tasks.
2019 - Present (5 Years)
Holiday Inn(IHG Group), India
Worked in the pandemic situation of Covid-19 with proper restrictions and handled quarantine guests with their ins and outs.2019 - Present (5 Years)
Park Hyatt, India
Faced and handled many new challenges and gained trust from my superiors, performed consistently by keeping all the targets in mind and completed it with the spirit of team work.