I am a very enthusiastic and dedicated member of the team who prides myself on excellence. I am performance driven with strong planning and organizing skills. I have worked in different sector that have always allowed personal professional growth towards client and colleagues focus and ensuring satisfaction to the executive management and clients. I am results-orientated professional with over 10 years of diverse working experience specializing in administration sales and works. I work well within a team and have exceptional work ethics with a proven track record to multitask and deliver results. I’m very well organised with a record of providing a high level of administrative support and very proficient in MS Office suite that includes Word, Excel, PowerPoint and Outlook. With my proactive approach and resourceful professionalism, I offer a progressive capability in working independently and supporting Senior Level Management as a team player.
2018 - Present (6 Years)
Millennium Resort Salalah, Oman
My duties and core work at the Millennium Hotel are to implement and conduct a timely support of the Human Resources processes and practices including but not limited to: bro Recruitment, hiring and orientation. bro Data management and reporting bro Benefit administration and employee compensation bro Conflict resolution, investigation and corrective action processes bro Fill in for HR Manager and/or department staff as requested br brIn doing this I am highly focused to meet and liaise with colleagues and clients. In addition, I am required to produce and issue accurate weekly and monthly reports to Executive Management and Corporate Office using Microsoft Office. I also manage operate an internal document control system that ensures compliance with internal auditing procedure. br bro Managed and maintained contracts, employees’ files and other information through an efficient filing system (manual and electronic) bro Supports the HR Manager with the administrative tasks in the department. bro Produce accurate and timely reports that meet the needs of the HR Manager and senior management. bro Preparing PowerPoint presentation for Management meeting. bro Prepares all types of memos, letters and correspondences including Minutes of Meeting. bro Assist with the recruitment process (from posting vacancy in Taleo catererglobal, short-listing candidates, interview, till final stage of recruitment bro Assist in making the departmental annual budget. bro Assist in departmental planning preparation. bro In-charge in organizing the activities (Monthly colleagues gathering and welfare committee activities and initiatives) bro In-charge of attendance processing for the monthly payroll (Oasys system) bro Booking tickets for new joiners, business trips and etc. bro Maintain calendars of HR management team. bro Perform orientations and update records of new staff bro Produce and submit reports on general HR activity. bro Distributing customized job descriptions and SOPs related to Human Resources and employee welfare. bro Assist with performance management procedures. bro Cooperate with other departments in the hotel to create an exceptional Guest and colleagues experience. bro Assisted in the SOP preparation.2017 - 2018 (1 Year)
Souq Waqif Hotels by Tivoli, Qatar
I was transferred as Executive Secretary to the Cluster General Manager at the2018 - 2018 (0Months)
Pullman Doha West Bay (Doha, Qatar), Qatar
At Pullman Doha West Bay, I was appointed as Executive Secretary where I was a key player within the management team. My primary role was to provide personal assistance to the General Manager. This involved preparing and issuing Daily, weekly and monthly reports, compiling and presenting PowerPoints at monthly meetings, manage all incoming and outgoing documents along with managing the management attendance tracker.2014 - 2017 (3 Years)
Banana Island Resort Doha by Anantara, Qatar
Pre-opening team, involved and assisting in the operations of other departments from Executive Office, Sales and Marketing, Events, and Reservations. br bro Part of the pre-opening Sales and Marketing Team and was assisting br Reservations Team. bro Handled events when the Events Manager was not on-board yet. bro In-charge of QTA’s online grading and classification resulting to 5* classification. bro Revinate Score of 4.5 out of 5. Was in-charge of handling GSS and TripAdvisor br as we didn’t have an Operations Excellence Manager. In-charge of replying to br the guests’ reviews and surveys and coordinating with the concerned br department. In-charge of preparing presentations on weekly basis for the br Quality Improvement Meeting co-champion by myself. bro Top 6 among the hotels in Doha in terms of TripAdvisor Ranking. bro Manage the daily calendar of the General Manager. bro Handle the Hotel Manager’s e-mail with priority including drafting reply and br distributing emails as necessary and at the same time, assisting the General br Manager for any specific requirements. bro Draft/prepare letters, memorandum and any other business correspondence for br the General Manager’s review and approval. bro Attend daily briefing and other ad hoc meetings requested by the General br Manager, taking and distributing minutes ensuring follow-up is done. bro Responsible for the coordination and support of other departments which don’t br have their coordinators on-board yet. bro Prepare the monthly expenses report of the General Manager. bro Assist in arranging travel requirements like hotel booking and flights. bro Create and maintain the contact list of the General Manager and responsible in br creating an efficient filing. bro Prepare the monthly attendance report.2011 - 2013 (2 Years)
Crowne Plaza Resort Salalah, Oman
Responsible for all the administrative and secretarial support to the General Manager.2008 - 2010 (2 Years)
Land Bank of the Philippines, Philippines
Responsible for engaging and explaining to clients who are opening new bank accounts.