2019 - Present (5 Years)
Wahaj Boulevard Hotel, Kuwait
Answering customers' phones, as well as emails and inputting information2017 - 2019 (2 Years)
Interglobe Technology Solutions, India
Proactive Hotel Reservation Customer Relation Associate and Customer br Service professional offering 4+ years experience in Sales and Customer br Service. Making the reservation on GDS Amadeus, Galileo as a well br as on Opera PMS Able to remain calm and level-headed when faced with br distressed travelers. Friendly nature and hard-working attitude enabling br the ability to meet any challenge in fast-paced environments. An email and br phone call support Associate position to help passengers regarding Jury\s br Inns Hotel reservations respond to their questions, update them about new br products and services, and resolve issues. Read e-mails and sort them br according to priority, Save important e-mails on secure folder and extract br attachments for preparing official records. Answered all mails and calls br received by clients and resolved their queries and complains on a daily br basis. Ensured that all the e-mail communication activities are performed br in accordance with the company policies.