2013 - 2021 (8 Years)
, United Arab Emirates UAE
within GCC MENA. brGather all necessary information documents of new clients to create a database for CAF (Credit Application Form) to approve credit limit period. brEnsure of reviewing the credit limit period timely for the existing clients as per the financial market status. brCreate new tools (e.g. Credit Policy, Tracking System, Dunning Process CAF, etc.) with new set up to improve the credit control and collection process. brContinuously monitor outstanding payments by reviewing the ageing reports on a weekly and monthly basis to clear all the dues on the time. Review documents and transactions with banks (LC’s / Contracts / guarantees / payments / loans). Develop appropriate Omnix Group policies and procedures to minimize the Omnix Group\\\\\\\\\\\\\\\\s risk of bad debt, including clear and workable policies on granting of credit, collections procedures, cash applications, dispute resolution, and customer account reconciliation. Manage and maintain a high standard of customer service and relationship, continuously improve the professional attitude and business provided as per CRM. Handle risk expectations and minimize overdue exposure through maximizing payment security and monitor any risk foreseen. Negotiate and approve the payment settlement plan with clients to clear the over dues. Prepare special reports for the bad debts accounts with plans to collect them on an urgent basis and ensure continuous improvements in cash collection. Handle all meetings with clients and their management to ensure the business relationship is well maintained and our business is growing and developing. Drive achievement of accurate Key Performance Indicators (KPI). Work closely with sales managers, financial managers, and stakeholders in order of improving the financial situation, business goals and reduce the DOS dues outstanding.Handle the legal affairs and follow up the court cases and hire lawyers to reserve our rights. brMonthly meeting with credit and collection teams to review what they did and what they are planning to do and train them for more skills, solve their problems and provide any required support. Hire, train and manage the teams and evaluate their performance on monthly basis to develop their skills. Resolved conflicts and negotiated mutually beneficial agreements between parties. Used critical thinking to break down problems, evaluate solutions and make decisions.2008 - 2013 (5 Years)
Emirates Industrial Gases, United Arab Emirates UAE
• Handle credit, collection department and supervise staff.2000 - 2008 (8 Years)
Rojeena Company, Jordan
• Doing follow up for outstanding payments and bad debts recovery.1996 - 2000 (4 Years)
Medco Company, Jordan
• Supports team manager and performs management duties when manager is absent or out of office