Motivated IT Engineer seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of departmental goals.
A technical, logical thought process
Problem-solving skills
An ability to stick to strict deadlines
An ability to prioritise and delegate
A keen eye for detail
2019 - 2020 (1 Year)
Helpdesk IT Solutions, United Arab Emirates UAE
• Experience in network (LAN WAN), database and patch management. br• Conduct Meeting with Engineers and Technician before the project. br• Identifies, evaluates, and corrects hardware, software, or operations problems. br• Research and identify solutions to software and hardware issues. br• Follow up with clients to ensure their IT systems are fully functional after troubleshooting. br• Installation and upgrading of software patches. br• Carrying out preventive maintenance on a quarterly basis. br• Institute protocols for the use of IT across departments and projects br• Provide advice on the most suitable IT choices br• Provide technical support or training for systems and networks br• Act as link between end users and higher level support br• Install and configure software and hardware (printers, network cards etc.) br• Monitor system and network performance br• Perform troubleshooting, repairs and data restoration br• Performance maintenance activities (e.g. backups) br• Maintain licenses and upgrade schedules br• Collaborate with other professionals to maintain standards and functionality br• Speak to clients through a series of actions, either via phone, email or chat, until the technical issue is br solved.2017 - 2018 (1 Year)
Forcin, India
• Taking inbound IT calls – with description of problems/issues br• Raising service desk ticket br• Basic computer installations br• IT Goods in and returns responsibilities br• Organising GDPR data cleansing br• General office assistant to senior IT team br• Checking OS update and Bug. br• Maintain Backup on Monthly basis. br• Upgrading and downgrading OS depending on Custom made Software. br• Upgrading Antivirus and Suitable hardware in order to work flawlessly. br• Train employee to latest Software and Hardware. br• Remote accessing Server and ensure the proper management. br• Organizing weekly review meetings with head of Management.