The Triangle, 5 Hammersmith Grove, London, United Kingdom
Wyndham Hotels & Resorts makes travel possible for all. From big cities and small towns to beachfront resorts and highway hotels, our 20 iconic brands bring a diverse perspective to the travel experience. With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go
Industry : Hotels & Resorts
Department : Other Department
Location : Warsaw, Poland
Level : Staff Line level
Posted : 07 May 2024
Job Role : Other Role
Recruiter : Wyndham Hotels & Resorts
Job Ref : HOZ34476
Employment Type: Permanent
Job Type :
Validate Through : 2024-06-05
Salary Description: Competetive Salary Offered
Wyndham Hotels & Resorts is now seeking a Central Operations Coordinator EMEA to join our team in Poland
Job Summary
The role will primarily work with 60+ operating hotels and the position will proactively enhance performance in key performance metrics such as RevPAR, RevPAR index, Medallia, Wyndham Rewards and Wyndham Green. This will require analysis to prioritise the portfolio based on opportunity to improve, creating one master strategic plan for hotel performance, with key measurements to enable tracking of improved performance during the year with the ability to adjust the plan when required.
Over 35 hotels will be added to the portfolio in 2024, the role holder will be required to educate the new hotel General Managers on Wyndham Hotels & Resorts (WHR) systems, tools, and processes. They will work with the WHR Revenue Management team & the new hotels to ensure each individual hotel has the most effective selling strategies set up, in all market segments and channels. The role holder will be required to produce post opening reports on bookings and Revenues, to check realistic expectations on each hotel were delivered.
Tasks
The role works with hotels to develop and implement successful and measurable programs to assist in achieving Revenue, Product, Service and Brand Management goals.
They will work within a Central support team alongside a Line Manager, the Portfolio Brand Leader and internal WHR departments Commercial, Learning & Development, Architecture Design and Construction, Strategic Sourcing, Finance and Openings to coordinate, direct and support as needed.
There is an expectation to communicate awareness and booking activity with the WHR GSO team and encourage hotel visits where appropriate or GSO presentations to help hotels achieve the right business mix.
They will manage and respond to hotel queries via a remote Operations Helpdesk function and contribute to the WHR weekly communication to the hotels.
They will act as the primary face of WHR, it is critical we are easy to do business with and hotels get timely support and direction.
Scope/Financial Responsibility
The role is responsible for a select portfolio of hotels, with KPI, which must be achieved. To work independently and within a team to achieve departmental goals. The role requires attention to detail, a sense of urgency, personal responsibility, and ability to complete tasks in a timely manner.
Abilities/Key Competencies/Skills
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