Night Receptionist (F/M/NB)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Receptionist (F/M/NB)

JO&JOE

Company Description

JO&JOE?

💛 JO&JOE is a brand created in 2017. Our 'open houses' combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.

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Our commitment to diversity and inclusion:

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text.

Job Description

JO&JOE is opening its new hostel in Budapest! And is looking for its next Night Receptionnist.
Come and write a page in the history of JO&JOE, by being part of the opening team! The Night Receptionnist will be responsible for welcoming overnight guests and for night-time duties after the day managers have left. 🌛

Why you?

🔥 None of these missions will scare you:

Mission 1: To provide a warm, personalised and permanent welcome to customers arriving or booking late by advising them and building loyalty while managing the number of customers. Convey the JO&JOE image through your attitude.

Mission 2: To be responsible for the establishment after the departure of the day managers and to provide daily activity reports to management.

Mission 3: To welcome and look after customers from the moment they arrive until they leave, in accordance with internal procedures. Inform them about the conditions of their stay, the formalities and the services offered by the Open House.

Mission 4: To take into account and anticipate customers' needs, manage any objections or comments they may have and provide a response as quickly as possible.

Mission 5: Knowing and applying the establishment's safety rules (fire, etc.) and ensuring the safety of people and property.

Mission 6: Recording customer reservations and managing telephone calls.

Mission 7: To apply and justify the Open House pricing policy and help to optimise Revpab (Revenue per available bed) and promote the loyalty program.

Mission 8: To promote the hotel's various services in order to optimise additional sales (concierge services, amenities, etc.).

Mission 9: Preparing reports on activities and any incidents that occur during the night and communicating the necessary information to other departments (floors, housekeeping, technical, etc.), day teams and other members of his/her department.

Mission 10: To comply with invoicing and collection procedures and to supervise the preparation and dispatch of various debtor invoices and manage the cash float entrusted to you.

Mission 11: Responding to customer enquiries.

Mission 12: During the night, you will have to carry out the audit, write reports and update the invoicing and group monitoring (no shows, etc.), in order to pass on the F&B requests in the morning.

Qualifications

Because you've got it in you:

• Good mood guaranteed without reservation.

• A perfectly balanced sense of customer service.

• A passion for customer service.

• A keen eye for figures and business development.

• A desire to learn and develop.

• Field of study: Hospitality.

• Professional experience: 1 to 2 years minimum.

• Languages required: fluent in both Hungarian and English .