Receptionist (Recreation)

Salary Details

Salary Description: 2000 AED

Job Description For Receptionist (Recreation)

Purpose and Scope of Position

To ensure that members and guests receive prompt, courteous, and efficient service at all times. The role is focused on maximizing guest satisfaction and supporting the smooth operation of the Recreation Department, in line with the Club’s policies and standards.

Main Duties & Responsibilities

Customer Service & Front Desk Operations

• Welcome and greet members and guests warmly, providing accurate information on facilities, policies, dress codes, age restrictions, and daily activities.

• Maintain professional appearance, conduct, and hygiene at all times, setting a standard for others.

• Familiarize yourself with member names and build rapport.

• Keep up-to-date with daily events, functions, and the Duty Manager on shift.

• Answer calls promptly and take accurate messages when management is unavailable.

• Handle member complaints politely and escalate to the Duty Manager or Head of Sport & Leisure as necessary.

• Ensure the reception and lobby areas are tidy and presentable; report any maintenance or housekeeping needs.

• Accept payments when the Accounts Department is closed.

• Manage lost and found records and notify Duty Manager for any valuable items.

• Monitor and set the radio to channel #2.

Administration & Support

• Maintain relevant records and documentation at the reception desk.

• Inform management of any issues or important updates.

• Understand and follow emergency procedures and first aid protocols.

• Follow up on any borrowed items and ensure proper tracking.

Team Collaboration & Standards

• Be punctual, attentive to detail, and a supportive team member.

• Contribute ideas for improving guest experience, working environment, and club facilities.

• Represent the department in internal committees (e.g., Staff Committee, Green Theme, Sport Committee).

• Be open to training, including Fire Marshall or First Aider certifications.

Quality Responsibilities

• Understand and reflect Dubai Golf’s Mission, Vision, and Values.

• Apply the "4 Service Steps" in all interactions with internal and external customers.

IT Security Responsibilities

• Read, understand, and comply with all wasl DG Information Security Policies.

• Cooperate with internal/external audits.

• Attend Information Security Awareness sessions by the IT Department.

• Immediately report any actual or suspected breaches to the IT Service Desk.

Minimum Qualifications & Supportive Skills

Minimum Qualifications:

• Secondary School Certificate

• Fluency in English (spoken & written)

• Basic computer literacy

• Prior experience in a similar role

• Telephone handling techniques

Supportive Skills:

• Friendly, outgoing, polite, and helpful attitude

• Strong customer service and complaint handling skills

• Energetic and bubbly personality

• Team player with initiative