The sequence of customer service recovery,
"LATTE" and "LEARN" and the original "CLEAR"

#hospitalitydd #hospitality

At Starbucks, the customer service recovery sequence spells LATTE.

Listen to the customer
Acknowledge the problem/situation
Take action and solve the problem
Thank the customer

The service recovery sequence at Marriott spells LEARN:

Listen
Empathize
Apologize
Respond
Notify

The service recovery sequence at hospitality deep dive (Together Towards Quality Service master class #ttqsworkshop)spells CLEAR:

Calm down the situation
Listen
Empathy
Apologize
Reassured

What's is your customer service recovery sequence? Please do share with us.
Or
Come up with one right now, honestly speaking, I just cane up with "clear" after I saw "latte" and "learn"

And trying also to be more creative in creating such sequence by not starting with "L" to listen instead I started with "C"
Calm down the situation first.

I bet you won't be able to listen to anything if customer is shouting and cursing.

#customerservicetraining #customerloyalty #customercentric #customercentricity

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Hospitality Deep Dive into "what really bothers guests in the hotel?"

#hospitalitydd #hospitalityindustry #ttqsworkshop #hospitality

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

Is about time to empower your skills by considering our 3days hospitality Customer Service master class. "Together Towards Quality Service" offered by reputable training Institute Svarna Training Institue in Dubai, UAE.

Read full article on Alice report from the source link.
https://lnkd.in/emQRMJf

#qualityservice #customerfocus #memorableexperience #guestexperiences #customerservicetraining #customerloyalty

https://www.hospitalitynet.org..../opinion/4091824.htm

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Hospitality Deep Dive #hospitalitydd #arabianhospitality
What is a "Majlis"?
#Hospitality
A very strong root of Arabian culture is hospitality, and this is where a Majlis is relevant. A room for guests, located in isolation from the main home. In majlis, expected to be serve with a traditional tea, coffee, and delicacies, many Arabian families practiced this as an opportunity to demonstrate their soul of hospitality. It is all about being unique, exceed expectation and creating memorable experiences.
#travel
#culturaltour
#customerfocus #customerservice #guestexperiences #travelling
#majlis
#culture #customerservicetraining #lifecoach #success

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