Hospitality Deep Dive into "what really bothers guests in the hotel?"
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ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.
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Read full article on Alice report from the source link.
https://lnkd.in/emQRMJf
#qualityservice #customerfocus #memorableexperience #guestexperiences #customerservicetraining #customerloyalty
https://www.hospitalitynet.org..../opinion/4091824.htm
